Moira O'Reilly
Summary
Seasoned Hospitality and Operations Manager and talented leader with 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
10
10
years of professional experience
Work History
Operations Manager
Distaff Wine Co.
05.2020 - Current
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
Tasting Room Manager
Distaff Wine Co.
03.2021 - 05.2024
- Evaluated sales data to identify trends, opportunities for growth, and areas requiring improvement in the tasting room product mix or pricing strategies.
- Managed cash handling procedures effectively to ensure accurate accounting of daily revenue.
- Achieved consistent high ratings on customer satisfaction surveys by focusing on exceptional service quality.
CERTIFIED KICKBOXING TRAINER
9Round Kickboxing
09.2022 - 03.2023
- Increased gym membership retention by providing engaging and challenging kickboxing sessions.
- Improved overall class atmosphere by encouraging teamwork, motivation, and commitment among participants.
- Maintained a clean and organized gym environment, ensuring optimal conditions for all classes and activities.
Tasting Room Lead
Owen Roe Winery
07.2019 - 02.2020
- Trained new team members on proper pouring techniques and product knowledge to ensure consistent service quality.
- Increased membership sign-ups for the winery''s wine club by effectively communicating benefits and incentives.
- Provided exceptional customer service, resulting in increased repeat visits and positive online reviews.
TASTING ROOM ASSOCIATE
Owen Roe Winery
05.2017 - 08.2018
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory
- Opened and closed cash registers, balanced cash drawers and made deposits
- Described wine varietals, stories, and explained wine specs
- Brought in new and loyal customers.
VINEYARD CREW
Owen Roe Winery
05.2014 - 08.2016
- Kept vineyard facilities and equipment in good working order for ongoing operations.
- Enhanced vineyard productivity by diligently pruning, training, and thinning grapevines.
- Collaborated with fellow workers in daily tasks, fostering a positive work environment on the vineyard.
HARVEST CELLAR HAND
Owen Roe Winery
08.2014 - 11.2014
- Cultivated strong relationships with vineyard crew members by assisting in pre-harvest preparations and post-harvest clean-up activities when necessary.
- Assisted in maintaining an organized workspace that allowed for efficient movement throughout the cellar during busy harvest periods.
- Enhanced wine production efficiency by diligently managing the crushing and pressing processes.
Education
BACHELOR OF ARTS (B.A.) IN LIBERAL ARTS -
Thomas Aquinas College
Santa Paula, CA05.2019
Skills
- Hospitality Management
- Staff Management
- Customer Experience
- Marketing Skills
- Graphic Design Experience
- Event Planning and Management
Timeline
CERTIFIED KICKBOXING TRAINER
9Round Kickboxing
09.2022 - 03.2023
Tasting Room Manager
Distaff Wine Co.
03.2021 - 05.2024
Operations Manager
Distaff Wine Co.
05.2020 - Current
Tasting Room Lead
Owen Roe Winery
07.2019 - 02.2020
TASTING ROOM ASSOCIATE
Owen Roe Winery
05.2017 - 08.2018
HARVEST CELLAR HAND
Owen Roe Winery
08.2014 - 11.2014
VINEYARD CREW
Owen Roe Winery
05.2014 - 08.2016
BACHELOR OF ARTS (B.A.) IN LIBERAL ARTS -
Thomas Aquinas College