Marlissa Campbell
Caldwell,TX
Summary
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
8
8
years of professional experience
Work History
Operations Manager
Elements Massage
Round Rock, TX
09.2022 - 07.2025
- Manage team of 20-25 members
- Goal setting
- Create Schedules
- Host monthly events
- Marketing
- Meeting studio sales goals
- Handle customer complaints
- Provide outstanding customer service
- Create documents and spread sheets
- Conduct staff meetings
- Complete reports before deadline
- Create documents and training guides
- Conduct orientation for new employees
- Conduct monthly inventory/ordering supplies
- Work front desk shifts
- Handle call outs/schedule adjustments
- Quick decision making
- Recruitment of new team members
- Analyse studio cost
- Weekly Bank Deposits
- Training staff members
- Conduct Onboarding for all new staff members
Duel Operations Manager
Elements Massage
Stuart, FL Delray Beach, FL
06.2020 - 08.2022
- Manage staff of 10 - 15
- Create Schedules
- Host monthly eventsMarketing
- Meeting studio sales goals
- Handle customer complaints
- Provide outstanding customer service
- Create documents and spread sheets
- Conduct staff meetings
- Complete reports before deadline
- Create documents and training guides
- Conduct orientation for new employees
- Conduct monthly inventory/ordering supplies
- Work front desk shifts
- Handle call outs/schedule adjustments
- Quick decision making
- Recruitment of new team members
- Analyse studio cost
Assistant General Manager
Woodspring Suites
San Angelo, TX
07.2019 - 03.2020
- Manage 10 employee
- Acting as a liaisons between employees and General Manager
- Daily Bank Deposits
- Handle Guest complaints
- Hold staff meetings
- Inform employees of new policies and procedures
- Ensuring All staff greet guests in friendly manner
- Training new employees
- Make schedule weekly
- Balance due report daily
- Property updates weekly
- Front desk shifts
- Clean rooms as needed
- Laundry as needed
Front Desk Manager
LaQuinta Inn and Suites
San Angelo, TX
07.2018 - 11.2018
- Daily Audit
- Managing and training the Front Office staff
- Handel guest complaints
- Ensuring the front desk provides a professional and friendly service
- Collections on past due direct bill guests
- Acting as liaison between General Manager and staff
- Inform front desk staff of new policies
- Front Desk Clerk
- Handle large volume of customer checking in and out
- Check reports to make sure the daily total is accurate
- Check reports to collect any balance owed on guests account
- See to resolution of customer complaints
- Maintain cash drawer
- Cash Handling, tally cash at end of shift
Front Desk Manager
El Patio Inn
San Angelo, TX
11.2017 - 07.2018
- Manage payroll time
- Daily Audit
- Managing and training the Front Office staff
- Handel guest complaints
- Ensuring the front desk provides a professional and friendly service for guests
- Arranging staff scheduling
- Acting as liaison between General Manager and staff
- Inform front desk staff of new policies
- Front Desk Clerk
- Handle large volume of customer checking in and out
- Check reports to make sure the daily total is accurate
- Check reports to collect any balance owed on guests account
- See to resolution of customer complaints
- Maintain cash drawer
- Cash Handling, tally cash at end of shift
Processing Service Representative
Performant Technologies
San Angelo, TX
05.2017 - 08.2017
- Conduct a reasonable investigation to students who have notified the three credit reporting agencies of inaccuracies on credit reports.
- Checked the accuracy of all dates on reports
- Checked the payments made on the account were true and accurate
- Updated any information found to be inaccurate
- Met hourly/daily/monthly goals
Education
High school Diploma - COMPUTER SKILLS
Lake View High School High
Skills
- Front Desk (10 years)
- Front Office (10 years)
- Microsoft Word (10 years)
- Cash Handling (10 years)
- Customer Service (10 years)
- Billing (2 years)
- Scheduling (5 years)
- Microsoft Office
- Management
- Typing (10 years)
- Hotel Experience
- Data entry
- Word processing
- Hospitality management
- English
- Hospitality
- Guest Services
- Labor Cost Analysis
- Recruiting
- Sales
- Budgeting
- Supervising experience
- Hotel management
- Spa Management
- Leadership
- Strategic planning
- Interviewing
- Process improvement
- Communication skills
- Computer skills
- Customer support
- Google Docs
- Google Suite
Additional Information
With over 20 years of customer service experience. Other experience is data entry, call center, and sales experience. Hardworking, energetic, and reliable, recognized for assuming additional responsibilities. People oriented with excellent interpersonal skills and oral and written communication skills
Timeline
Operations Manager
Elements Massage
09.2022 - 07.2025
Duel Operations Manager
Elements Massage
06.2020 - 08.2022
Assistant General Manager
Woodspring Suites
07.2019 - 03.2020
Front Desk Manager
LaQuinta Inn and Suites
07.2018 - 11.2018
Front Desk Manager
El Patio Inn
11.2017 - 07.2018
Processing Service Representative
Performant Technologies
05.2017 - 08.2017
High school Diploma - COMPUTER SKILLS
Lake View High School High