James Triplett
Dallas
Summary
I have over 20 years of experience in customer service and training. I am a self-starter and a team player that believes working together will make the dream work. I am certified in interviewing and setting up interviewing.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
28
28
years of professional experience
1
1
Certification
Work History
General Manager
Lowen Hospitality Management
Grapevine, TX
03.2025 - Current
- Directed daily hotel operations, ensuring exceptional guest experiences and compliance with industry standards.
- Implemented strategic marketing initiatives, enhancing brand visibility and driving revenue growth.
- Led cross-functional teams to optimize resource allocation and improve operational efficiency.
- Developed training programs for staff, fostering professional growth and enhancing service quality.
- Analyzed financial reports, identifying trends to inform budgetary decisions and cost management strategies.
- Established performance metrics, evaluating team outcomes to drive continuous improvement in service delivery.
Front Office Manager
NewcrestImage
Dallas, TX
10.2024 - 03.2025
- Oversaw daily front office operations, ensuring seamless guest experiences and efficient service delivery.
- Managed team schedules, optimizing staffing levels to meet peak demand periods effectively.
- Implemented training programs for front desk staff, enhancing service standards and operational efficiency.
- Developed and maintained relationships with clients, fostering loyalty and repeat business through exceptional customer service.
General Manager
Gresham James Hotels, LLC
Plano, TX
12.2022 - 09.2024
- Provide the vision, leadership, and strategy that inspires your staff to deliver exceptional guest service that drives financial success
- Collaborate with hotel department leaders to define goals and objectives that are compatible with the overall hotel goals, as well as strategies for achieving them
Assistant General Manager (AGM)
Gresham James Hotels, LLC
Plano, TX
11.2015 - 12.2022
- Supervise employee, making sure they following company policy and meeting guest service standards.
- Helping GM with end of period paperwork and AP. Scheduling staff shift, interviewing, and helping in other departments.
Lead Front Desk Agent
Homewood Suites by Hilton Dallas-Lewisville
Lewisville, TX
12.2013 - 11.2015
- Assist Management with scheduling, food ordering, interviews, and meetings. Help associates with check ins and check outs. Applying payments to company accounts. I am also responsible for training the new hires, as well as being the Manager on duty when the General Manager and Assistant General Manager is off duty.
- Accomplishments
- Employee of the Month
- Front Desk Agent to Lead Front Desk Agent
- Skills Used
- Computer skills, problem solving, and team player
Front Desk/Service Express/Front Desk Supervisor
Westin Park Central
Dallas, TX
01.2010 - 01.2013
- Answering multiple phone lines and checking guests in and out. Acknowledge complaints, service issues and concerns as appropriate, ensuring guest satisfaction. Perform all duties in accordance with departmental policies and procedures.
- Perform all of the front desk functions to include Guest Service Aide, PBX Operator, and Front Desk Clerk. Also assisting front desk clerk with guest checking in and out of the hotel, knows how and where to post all charges. Knows all of the room rates and gives directions to hotel facilities, rooms and local area attractions. Assists the Front Desk Manager/Front Office Manager by handling special requests, group blocking, unusual circumstances, and communicates with the Housekeeping Department regarding guest rooms and requests. If needed help train new agents.
Hotel Front Desk Agent
Holiday Inn DFW South-Fort Worth
Fort Worth, TX
02.2011 - 12.2011
- Answer multiple phone lines, scheduling, confirming and pricing guest reservations and availability. Acknowledge complaints, service issues and concerns as appropriate, ensuring customer satisfaction. Perform all duties in accordance with departmental policies and procedures.
Executive Host/Front Desk Agent/ Lead Cashier
Pearl River Resort Hotel and Casino
Philadelphia, MS
01.1998 - 01.2009
- Executive Host
- Assist VIP guests upon arriving at the casino, exceeding the guest expectations. Provided exceptional and personalized service to ensure all guests are met in a prompt and efficient manner. Familiarize guests with hotel/casino facilities and services, special events, and local attractions. Perform all duties in accordance with departmental policies and procedures.
- Front Desk Agent
- Acknowledge complaints, service issues and concerns as appropriate, ensuring customer satisfaction. Perform all duties in accordance with departmental policies and procedures.
- Lead Cashier
- Responsible for supervising cashiers including assigning work, training, reviewing quality of work.
Education
N/a - Paralegal
Westwood College Dallas
Dallas, TX01.2010
Certificate - Computer Applications
Vo-Tech Center
Philadelphia, MS12.1997
High School Diploma - undefined
Neshoba Central High School
Philadelphia, MS01.1993
Skills
- Front Desk (10 years)
- Front Office (10 years)
- Multi-line Phone Systems (10 years)
- Assistant Manager Experience (2 years)
- Guest Services (10 years)
- Interviewing (5 years)
- Customer service (10 years)
- Office Management
- Management
- Hotel experience
- Multi-line Phone Systems
- Leadership
- Typing
- Hotel management
- Cash handling
- Profit & Loss
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Certification
- Behavioral Interveiwing Training
- September 2012 to Present
- Training for interviewing
- THAL
- January 2017 to January 2017
- Took different classes to help with communication and skills in hospitality from University of Houston
- First Aid Certification
Timeline
General Manager
Lowen Hospitality Management
03.2025 - Current
Front Office Manager
NewcrestImage
10.2024 - 03.2025
General Manager
Gresham James Hotels, LLC
12.2022 - 09.2024
Assistant General Manager (AGM)
Gresham James Hotels, LLC
11.2015 - 12.2022
Lead Front Desk Agent
Homewood Suites by Hilton Dallas-Lewisville
12.2013 - 11.2015
Hotel Front Desk Agent
Holiday Inn DFW South-Fort Worth
02.2011 - 12.2011
Front Desk/Service Express/Front Desk Supervisor
Westin Park Central
01.2010 - 01.2013
Executive Host/Front Desk Agent/ Lead Cashier
Pearl River Resort Hotel and Casino
01.1998 - 01.2009
Certificate - Computer Applications
Vo-Tech Center
High School Diploma - undefined
Neshoba Central High School
N/a - Paralegal
Westwood College Dallas
Assessments
- General manager (hospitality) — Proficient
- February 2021
- Solving group scheduling problems and reading and interpreting P&L statements
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I am OnQ certified for 7 years. I am GM certified for 3 years. I am also PEP certified for 3 years
Hotel of the Year 2025
Won Hotel of the Year 2025 for Lowen Hospitality only was with the company for 9 months