Moise Valdemar
Philadelphia,PA
Summary
Dynamic sales professional with a proven track record at Bryner Chevrolet, adept in customer relationship building and CRM proficiency. Leveraged interpersonal communication skills and sales expertise to significantly expand customer base and increase revenue. Specializes in strategic sales development and customer retention, achieving notable performance improvements.
Overview
10
10
years of professional experience
Work History
Sales Representative
Bryner Chevrolet
02.2021 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Identified and tapped into new markets, significantly expanding customer base.
- Implemented CRM tools to track customer interactions and sales progress.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
Salesperson
Sloane Toyota
07.2018 - 05.2019
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Expanded customer base through targeted prospecting and networking efforts.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Built diverse and consistent sales portfolio.
- Met existing customers to review current services and expand sales opportunities.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Lot Attendant
Mercedes Benz of Fort Washington
07.2017 - 09.2018
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
- Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
- Performed regular maintenance tasks such as battery charging or tire inflation checks, reducing downtime due to unexpected issues during peak business hours.
- Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
Sports Coach Manager
Abington YMCA
10.2014 - 07.2017
- Increased player skill levels with the implementation of targeted drills and practice sessions.
- Promoted sportsmanship, teamwork, and positive attitudes among athletes both on and off the field.
- Implemented injury prevention protocols and provided immediate care for minor injuries during practices and games.
- Adapted coaching style based on individual learning preferences of athletes for more effective instruction leading better understanding key concepts techniques required optimal performance.
- Led athletes in community service projects to foster a sense of social responsibility and create positive connections with the local community.
- Improved team dynamics through regular communication, group exercises, and conflict resolution strategies.
- Collaborated with other coaches to share knowledge, resources, and best practices for improved coaching strategies across various sports disciplines.
- Conducted parent meetings at regular intervals to provide updates on team progress, address concerns, and promote a sense of unity within the athletic community.
- Enhanced athlete performance by developing tailored training programs and providing individualized feedback.
- Developed strong relationships with athletes'' families to facilitate ongoing support and involvement in their athletic pursuits.
- Mentored junior coaches or assistants by sharing insights from personal experience and providing constructive feedback on their coaching techniques for professional development purposes.
- Analyzed game footage to identify areas of improvement for individual players as well as overall team strategy adjustments.
- Maintained up-to-date records of athlete progressions, attendance, accomplishments, and areas needing improvement for continued growth.
- Designed specialized strength and conditioning programs tailored to each athlete''s needs, contributing to improved overall physical fitness levels and reduced injury rates.
- Managed team budgets, ensuring judicious allocation of funds towards essential equipment, travel expenses, and other necessary expenditures.
- Continually updated personal coaching knowledge by attending conferences, workshops, seminars on effective coaching techniques within specific sport disciplines as well as broader topics such as nutrition or mental conditioning applicable across all sports activities.
Education
Associate In Engineering Technology - Marketing
Community College of Philadelphia
Philadelphia, PA07.2018
Skills
- Customer Service
- Customer Relationship Building
- Relationship Building
- Product and service knowledge
- Sales closing
- Sales strategy development
- Negotiation Tactics
- Performance Improvement
- Customer Success Management
- Business Development
- CRM proficiency
- Competitor research
Languages
French
Professional Working
Creole
Full Professional
Timeline
Sales Representative
Bryner Chevrolet
02.2021 - Current
Salesperson
Sloane Toyota
07.2018 - 05.2019
Lot Attendant
Mercedes Benz of Fort Washington
07.2017 - 09.2018
Sports Coach Manager
Abington YMCA
10.2014 - 07.2017
Associate In Engineering Technology - Marketing
Community College of Philadelphia
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