Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Moises Acosta

San Antonio

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Rent-A-Center
05.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Ventilation Technician

HOODZ
03.2023 - 05.2023
  • We clean the restaurant ventilations to prevent fires

Delivery Driver

Rent-A-Center
08.2022 - 03.2023
  • Loading and delivery furniture and appliances with satisfaction

Temporary Employee

Aramark Uniform Services
06.2021 - 08.2021
  • Clean items of clothing or bedding and organized into separate groups

Temporary Employee

Great Wolf Lodge
06.2020 - 08.2020
  • Worked at various fast food areas in the lodge

Busser/Hostess

Cheddar's Scratch Kitchen
08.2019 - 03.2020
  • Keep the front cleaned and great and sit costumers

Education

High school diploma -

Warren High School
San Antonio, TX
06.2022

No Degree - Veterinary Science

Pima Medical Institute
San Antonio, TX
06-2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Payment processing
  • Staff training
  • Account management

Certification

Driver's License August 2021 to June 2029

Languages

Spanish - Expert

Timeline

Customer Service Representative

Rent-A-Center
05.2024 - Current

Ventilation Technician

HOODZ
03.2023 - 05.2023

Delivery Driver

Rent-A-Center
08.2022 - 03.2023

Temporary Employee

Aramark Uniform Services
06.2021 - 08.2021

Temporary Employee

Great Wolf Lodge
06.2020 - 08.2020

Busser/Hostess

Cheddar's Scratch Kitchen
08.2019 - 03.2020

High school diploma -

Warren High School

No Degree - Veterinary Science

Pima Medical Institute

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