Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Moises Diaz

Summary

Diligent and impressionable worker with solid background in customer service. Proven track record of coordinating a team and exceeding the standard. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Publix
Miami, FL
11.2024 - Current
  • Assisted customers with inquiries, resolving issues efficiently
  • Trained new staff on customer service protocols
  • Collaborated with team members to optimize inventory management and restocking procedures.

Receptionist

Imperial Point
Orlando, FL
04.2023 - 10.2024
  • Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
  • Coordinated communication between departments, enhancing workflow efficiency and information sharing.
  • Conducted inventory management of office supplies, ensuring availability for daily operations.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.

Customer Service Cashier

Wawa
Miami, FL
03.2021 - 08.2022
  • Processed customer transactions accurately and efficiently, ensuring a smooth checkout experience.
  • Managed cash register operations, maintaining balanced drawers and accurate transaction records.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Education

Bachelor of Science - Computer Engineering

Miami Dade College
Miami, FL
05-2027

Associate of Science - Engineering

Miami Dade College
Miami, FL
05-2022

Skills

  • Customer service
  • Computer proficiency
  • Microsoft Excel
  • Microsoft outlook
  • Follow-up skills
  • Call management
  • Paperwork processing
  • Critical thinking
  • Data entry

Accomplishments

  • High school Coding club (Club member, 2019 - 2021)
  • High school Robotics club (Treasurer, 2021 - 2022)
  • Miami Dade IEE Club (Team member, 2025 - Now)

Languages

Spanish
Native or Bilingual
C++
Professional Working

Timeline

Customer Service Representative

Publix
11.2024 - Current

Receptionist

Imperial Point
04.2023 - 10.2024

Customer Service Cashier

Wawa
03.2021 - 08.2022

Bachelor of Science - Computer Engineering

Miami Dade College

Associate of Science - Engineering

Miami Dade College