Moises Galindo
Laredo,TX
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager
G8 TRANSPORT // WORLWIDE CARGO SOLUTIONS
03.2023 - Current
- Streamlined logistics operations to enhance delivery efficiency and reduce costs.
- Oversaw inventory management processes, ensuring optimal stock levels and timely replenishment.
- Developed and implemented operational policies that improved workflow efficiency across teams.
- Led cross-functional teams in executing strategic initiatives to enhance service quality and customer satisfaction.
- Mentored junior staff, fostering a culture of collaboration and professional development within the team.
- Managed vendor relationships, negotiating contracts to optimize service delivery and reduce expenses.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Increased profit by streamlining operations.
Dispatcher Coordinator
Y & A TRANSPORTATION
02.2021 - 02.2023
- Coordinated daily dispatch operations to ensure timely deliveries and optimal routing.
- Monitored transportation schedules and addressed issues affecting service efficiency.
- Developed and maintained strong relationships with drivers and clients for improved communication.
- Implemented process improvements that reduced delays in freight handling and scheduling.
- Managed conflict resolution between clients and drivers, ensuring customer satisfaction remained high.
- Improved customer satisfaction with timely and accurate dispatching of service requests.
LINEMAN AND GAUGER
LPE Inc.
10.2020 - 01.2021
- Adhere to safety practices and procedures, such as checking equipment regularly and erecting barriers around work areas.
- Climb poles or use truck-mounted buckets to access equipment.
- Install, maintain, and repair electrical distribution and transmission systems, including conduits, cables, wires, and related equipment, such as transformers, circuit breakers, and switches.
- Monitor process indicators, instruments, gauges, and meters in order to detect and report any possible problems.
- Start pumps and open valves or use automated equipment to regulate the flow of oil in pipelines and into and out of tanks.
- Signal other workers by telephone or radio to operate pumps, open and close valves, and check temperatures.
- Read automatic gauges at specified intervals to determine the flow rate of oil into or from tanks, and the amount of oil in tanks.
TECHNICIAN
Laredo Connections
03.2018 - 10.2020
- Note differences in wire and cable colors so that work can be performed correctly.
- Test circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.
- Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation.
- Remove and remake connections in order to change circuit layouts, following work orders or diagrams.
- Adjust or modify equipment to enhance equipment performance or to respond to customer requests.
- Request support from technical service centers when on-site procedures fail to solve installation or maintenance problems.
- Remove loose wires and other debris after work is completed.
- Collaborate with other workers in order to locate and correct malfunctions.
- Test connections to ensure that power supplies are adequate and that communications links function.
- Climb poles and ladders, use truck-mounted booms, and enter areas such as manholes and cable vaults, in order to install, maintain, or inspect equipment.
- Refer to manufacturers' manuals to obtain maintenance instructions pertaining to specific malfunctions.
- Program computerized switches and switchboards to provide requested features.
- Perform database verifications, using computers.
- Dig holes or trenches as necessary for equipment installation and access.
CUSTOMER SERVICE
Primerock Enterprises
06.2017 - 03.2018
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Refer unresolved customer grievances to designated departments for further investigation.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Education
High School Diploma -
ALEXANDER HIGH SCHOOL
Laredo, TX05-2017
Skills
- Spanish - Read, Write, Speak
- Communication
- Teamwork
- Computer Skills
- Time Management
- Operations monitoring
- Operational efficiency
- Decision-making
- Operations oversight
Accomplishments
- Saved the company $10k by aggressively negotiating with suppliers.
Certification
- TRANSPORTATION Training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Manager
G8 TRANSPORT // WORLWIDE CARGO SOLUTIONS
03.2023 - Current
Dispatcher Coordinator
Y & A TRANSPORTATION
02.2021 - 02.2023
LINEMAN AND GAUGER
LPE Inc.
10.2020 - 01.2021
TECHNICIAN
Laredo Connections
03.2018 - 10.2020
CUSTOMER SERVICE
Primerock Enterprises
06.2017 - 03.2018
High School Diploma -
ALEXANDER HIGH SCHOOL