Moises Leon
Celina
Summary
Customer-focused Technical Support Specialist with a strong background in on-site troubleshooting, diagnostics, and preventative maintenance. Experienced in managing daily field operations, safely operating a company vehicle, and navigating 150 to 300 miles daily to service various locations efficiently. Adept at managing client inquiries with exceptional customer service, resolving complex technical problems under tight schedules, and performing precise mechanical and electronic adjustments. Highly organized professional experienced in tracking inventory, documenting service activities for management, and collaborating with cross-functional teams to continuously improve service delivery, safety compliance, and client satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Route Service Technician
C-Store Amusements
Katy, TX
05.2025 - 06.2026
- Inspected vehicle for safety compliance and performed routine maintenance.
- Maintained and serviced gaming machines, ensuring optimal functionality across various locations.
- Conducted routine inspections to ensure machine functionality and compliance.
- Responded to customer inquiries, providing on-site technical support to resolve issues effectively.
- Managed inventory of spare parts and tools for efficient repairs.
- Collaborated with team members to improve service delivery processes.
- Documented service activities and reported issues to management, facilitating timely resolution and continuous improvement.
- Assisted in troubleshooting complex technical problems during service calls.
- Provided exceptional customer service by interacting positively with clients.
- Resolved technical problems by performing diagnosis tests, making adjustments, and replacing faulty components or parts when necessary.
- Provided exceptional customer service by interacting positively with clients.
DELIVERY ASSOCIATE
Talento Services LLC
Frisco, TX
02.2024 - 03.2025
- Successfully deliver an average of 250-300 packages per day, consistently achieving 99% on-time performance.
- Execute accurate and timely last-mile deliveries using routing software and GPS tools.
- Load, sort, and organize packages efficiently to minimize route delays and vehicle stops.
- Provide courteous and proactive customer interactions, enhancing delivery experience and customer satisfaction.
- Maintain detailed delivery records, customer signatures, and exception logs using electronic devices.
- Demonstrate safety-first operations, passing all vehicle inspections and maintaining a clean MVR (Motor Vehicle Record).
HR COORDINATOR
Token Logistics LLC
Orlando, US
10.2022 - 11.2023
- Recruited, onboarded, and trained over 150 Amazon DSP delivery drivers, ensuring compliance with company policies and DOT requirements.
- Delivered ride-along coaching sessions to improve delivery accuracy, safety, and customer ratings.
- Facilitated training on Amazon Flex and Rabbit software, increasing driver productivity and scan accuracy.
- Monitored performance metrics (DA scorecards, rescue requests, late scans) and provided corrective coaching.
- Collaborated closely with operations managers to reduce delivery delays and optimize driver engagement.
- Coordinated onboarding activities such as orientation, paperwork completion, and new hire training.
AMAZON DELIVERY DRIVER
Token Logistics LLC
Orlando, US
07.2021 - 10.2022
- Delivered up to 250 Amazon packages daily during peak season, achieving 100% route completion multiple days consecutively.
- Managed 30-35 stops per hour using Amazon Rabbit and Flex apps to ensure route compliance.
- Loaded delivery vans according to route manifest to streamline stops and reduce delivery windows.
- Contacted customers proactively for delivery preferences or to resolve access issues.
- Safely navigated congested areas, construction zones, and adverse weather while meeting delivery deadlines.
- Conducted pre-trip and post-trip inspections and reported vehicle maintenance needs.
GENERAL WAREHOUSE/ SHIPPING COORDINATOR
World Electric Supply
Orlando, US
11.2019 - 06.2021
- Managed inventory across multiple departments using RF scanners and WMS.
- Streamlined shipping and receiving operations.
- Supervised packaging, labeling, and dispatching of outgoing materials.
- Resolved inventory discrepancies through proactive audits and root cause analysis.
- Trained new team members on safety protocols and warehouse procedures.
- Prepared labels using computer applications such as UPS WorldShip and FedEx Ship Manager.
Education
GED -
Advance Central College
Puerto Rico07-2009
Skills
- Route optimization
- Technical troubleshooting
- Fault diagnosis
- Vehicle maintenance
- Inventory management
- Safety compliance
- Excel expertise
- Technical training
- Time management and organization
- Issue resolution
- Customer retention
- Customer service
- Attention to detail
- Fluent in English & Spanish
Certification
Valid U.S. Driver's License (Clean Record)
LOCATIONS
Katy, TX, 77494
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Route Service Technician
C-Store Amusements
05.2025 - 06.2026
DELIVERY ASSOCIATE
Talento Services LLC
02.2024 - 03.2025
HR COORDINATOR
Token Logistics LLC
10.2022 - 11.2023
AMAZON DELIVERY DRIVER
Token Logistics LLC
07.2021 - 10.2022
GENERAL WAREHOUSE/ SHIPPING COORDINATOR
World Electric Supply
11.2019 - 06.2021
GED -
Advance Central College