Moises Ortiz

• Coordinated daily teams production to enhance workflow efficiency.
• Streamlined operational processes by implementing best practices to help support our DRP partners.
• Reviewed financial AR to help collect any outstanding balances owed.
• Fostered a culture of accountability for improved team cohesion and morale.

• Oversaw daily operations while planning monthly repair schedules for prospective customers.
• Boosted shop rankings to consistently achieve top 3 status within the area amid DRP partner networks.
• Processed and audited parts and invoices to finalize files.

• Enhanced understanding of DRP accounts for accurate customer repair guidance.
• Ensured superior service standards to increase customer retention.
• Coordinated efficiently with DRP insurers to elevate overall customer satisfaction.
• Addressed service issues efficiently to uphold strong customer satisfaction.

• Developed knowledge of product offerings to provide informed recommendations to customers.
• Conducted thorough assessments for vehicle issues to recommend appropriate services.
• Developed new shop sales with estimating skills

• Established clear performance expectations to drive accountability and results.
• Developed comprehensive production schedules by aligning resources and priorities.
• Analyzed workflows for enhanced efficiency and reduced waste.

Served as chief consultant for retail operations.

Directed essential DRP processes smoothly.

Oversaw production tasks for files.