Moises Ruiz Romero
Manassas,VA
Summary
Dynamic leader with proven success in staff management and complex problem-solving at Texas Roadhouse. Excelled in team leadership and time management, enhancing customer satisfaction and employee productivity. Skilled in verbal and written communication, adept at staff training and development. Achieved significant improvements in operational efficiency and service quality.
Overview
6
6
years of professional experience
Work History
Key Hourly Manager
Texas Roadhouse
12.2021 - 05.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Kitchen Staff Member
Chick-fil-A
08.2022 - 05.2023
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
Laborer
Webber
07.2020 - 11.2021
- Understood and followed verbal and written instructions to complete work correctly.
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained organized and clean work areas at all times on job sites.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Prepared job sites by removing debris and setting up materials and tools.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
Fry Cook
Texas Roadhouse
08.2018 - 04.2020
- Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
- Cleaned, stocked, and restocked workstations and display cases.
- Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
- Communicated closely with servers to fully understand special orders for customers.
- Contributed to a positive team environment, collaborating with fellow cooks and staff members.
- Operated fryers and grills by pouring oil and placing food items on surface to fry or grill.
Education
High School Diploma -
Charlottesville High School
Charlottesville, VA06.2017
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
Accomplishments
Trainor of the year (BOH) 2023-2024
Languages
Spanish
Limited Working
Timeline
Kitchen Staff Member
Chick-fil-A
08.2022 - 05.2023
Key Hourly Manager
Texas Roadhouse
12.2021 - 05.2024
Laborer
Webber
07.2020 - 11.2021
Fry Cook
Texas Roadhouse
08.2018 - 04.2020
High School Diploma -
Charlottesville High School