Mojoyinola Ero-Phillips
Houston,TEXAS
Summary
Dependable and detail-oriented professional with experience in customer service, supervision, administrative operations, and maintaining accurate records. Skilled in observing and addressing concerns, communicating professionally, resolving conflicts, following established policies and procedures, and remaining calm under pressure. Proven ability to work independently and as part of a team while maintaining a professional and safety-conscious environment.
Overview
3
3
years of professional experience
Work History
Cashier Lead
Wazobia Market
05.2025 - 05.2026
- Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored new cashiers on customer service protocols and system usage.
- Implemented process improvements to streamline checkout procedures, enhancing customer experience.
- Managed inventory levels, coordinating with suppliers to maintain stock availability for sales.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences.
- Collaborated with management on training programs, enhancing team performance and service quality.
- Conducted daily cash audits to ensure accurate financial records and reduce discrepancies.
- Monitored cashier performance closely, providing constructive feedback and coaching when necessary for continuous improvement.
- Reduced wait times for customers by effectively managing the cashier team and prioritizing tasks.
- Provided support to other departments as needed during busy periods, promoting teamwork within the store environment.
- Acted as a point of contact between management and cashier team, ensuring smooth communication and quick resolution of issues.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
Administrative Assistant
Wazobia Market
Houston, TX
05.2026 - Current
- Assisted customers in selecting fabrics and crafting supplies, enhancing shopping experience.
- Maintained store displays and merchandise organization to attract customer interest.
- Processed sales transactions accurately using point-of-sale systems, ensuring efficiency at checkout.
- Collaborated with team members to manage inventory levels and restock shelves promptly.
- Participated in promotional events, increasing foot traffic and driving sales growth.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Supervisor
Ultra Beauty
Houston, TX
03.2024 - 05.2025
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members on product knowledge and customer service excellence.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated visual merchandising to enhance store presentation and drive sales engagement.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences.
- Analyzed sales data to identify trends, influencing strategic product placement decisions.
- Assisted in scheduling staff assignments to maintain optimal coverage during peak hours.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
Sales Associate
Joann Fabrics
Houston, TX
04.2024 - 02.2025
- Assisted customers in selecting fabrics and crafting supplies, enhancing shopping experience.
- Maintained store displays and merchandise organization to attract customer interest.
- Processed sales transactions accurately using point-of-sale systems, ensuring efficiency at checkout.
- Collaborated with team members to manage inventory levels and restock shelves promptly.
- Participated in promotional events, increasing foot traffic and driving sales growth.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma -
FGGC, Sagamu
Nigeria Skills
- Customer Service & Professional Communication
- Data entry
- Computer skills
- Safety and policy compliance
- Attention to detail and situational awareness
- Conflict resolution and de-escalation
- Incident reporting and documentation
- Professional communication
Timeline
Administrative Assistant
Wazobia Market
05.2026 - Current
Cashier Lead
Wazobia Market
05.2025 - 05.2026
Sales Associate
Joann Fabrics
04.2024 - 02.2025
Supervisor
Ultra Beauty
03.2024 - 05.2025
High School Diploma -
FGGC, Sagamu