Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mokonza Baldwin

Springfield,MA

Summary

Excels under pressure and work effectively in both self-directed and team-based capacities. Energetic professional enthusiastic about working with customers to reduce liabilities, increase deductions, and satisfy diverse financial needs. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

2
2
years of professional experience

Work History

Learning Ambassador

amazon
Winsor, CT
08.2024 - Current
  • Utilizing a variety of teaching methods such as problem-solving exercises, simulations, role plays.
  • Identifying areas for improvement within existing processes.
  • Monitored process performance to ensure compliance with established standards.
  • Assisted in the development of efficient and effective process protocols.
  • Provided technical assistance during system upgrades or maintenance activities as needed.

IT Technician

six flags new england
Agawam, MA
05.2023 - 11.2024
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Sales Representative

Trinity Solar
Holyoke, MA
11.2023 - 04.2024
  • Performed market research to identify potential sales opportunities.
  • Maintained accurate records of all sales and prospecting activities.
  • Set up meetings with potential clients and listened to their wishes and concerns.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Identified customer needs by asking questions and advising on best solutions.

Education

Certificate - Information And Computer Systems

Techfoundry
Springfield, MA
07-2023

High School Diploma -

Kabulonga Boys High School
Lusaka, Zambia
12-2017

Skills

  • Adaptive learning
  • Educational technology
  • Sales demonstration
  • Networking techniques
  • Customer service

Languages

English
Native/ Bilingual
Swahili
Full Professional
French
Professional

Timeline

Learning Ambassador

amazon
08.2024 - Current

Sales Representative

Trinity Solar
11.2023 - 04.2024

IT Technician

six flags new england
05.2023 - 11.2024

Certificate - Information And Computer Systems

Techfoundry

High School Diploma -

Kabulonga Boys High School
Mokonza Baldwin