Molana Henson
Ashville,AL
Summary
Proactive Shift Lead and Assistant Manager with extensive experience in retail operations, including store opening/closing, cash handling, and employee training. Skilled in POS system operation, inventory management, and conflict resolution. Committed to enhancing customer experience and maintaining a productive, organized store environment.
Overview
5
5
years of professional experience
Work History
Shift Lead
Jimmy Johns
02.2020 - 01.2021
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Sales Associate
Williams Sonoma
10.2019 - 01.2020
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Assistant Manager
Cowboy Chicken
06.2016 - 08.2017
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Associate
Soma
05.2016 - 06.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor of Science - Psychology
Troy University
Troy, AL09.2026
Skills
- Decision-making capabilities
- Conflict Resolution
- Industry Expertise
- POS System Operation
- Goal Setting and Tracking
- Employee Training
Timeline
Shift Lead
Jimmy Johns
02.2020 - 01.2021
Sales Associate
Williams Sonoma
10.2019 - 01.2020
Assistant Manager
Cowboy Chicken
06.2016 - 08.2017
Sales Associate
Soma
05.2016 - 06.2017
Bachelor of Science - Psychology
Troy University
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