Molfi Gomez
New York City,NY
Summary
To obtain a Director position in the hospitality industry, where I can apply my knowledge acquired in my hospitality management career, and my experience acquired in the different hotels I have worked before. I provide excellent customer service skills and given the opportunity, I will be perfect for this position. I am highly motivated, a team player and reliable hard worker with skills of being a great leader
Overview
8
8
years of professional experience
1
1
Certification
Work History
Director of Housekeeping
LEGOLAND NY
Goshen, NY
04.2024 - Current
- Always provide a courteous and professional service
- Maintain good working relationships with colleagues, fellow workers, and all other departments
- Have a complete understanding of and adhere to the hotel's fire, hygiene, health, and safety policy
- Carry out any other reasonable duties and responsibilities as assigned
- Create and propose suitable training for all levels of staff to ensure their competency level is high enough to perform daily work
- Attend all training courses related to the job's function
- Have a good relationship with all colleagues
- Understand, supportive, encouraging, and helpful to all
- Works with the Hotel Director and the Head of Hotel Operations in preparation and managing the departmental budget
- Duties include:
- Manage the operational expenses budget, ensuring proper ordering based on the hotel forecast
- Actively review the operational supplies budget and highlight any discrepancies
- Monitoring and advising on the operational issues and expenses that may incur for daily operation
- Advising on the latest technology and developments to improve the daily housekeeping operations for the benefit of the guest as well the MC
- To assist in achieving cost reduction by controlling issuance and all the fixed and guest amenities inventories
- Communicate effectively within the organization at all levels using the most appropriate communication method for the matter concerned
- Conduct regular briefs, concise, will prepare meetings and ensure follow-up
- Communicate with Guests and be visible in the local community as a representative of the hotel
- Understand risk assessments within your workplace and ensure reporting of any new risks to the appropriate manager
- Compliance of safe working procedures for work activities within one's job role, but cognizant of the effects on others before the activity/function
- In cases of incidents or accidents, ensure appropriate reporting is done promptly to the duty manager
- Ensures internal compliance with maintenance, safety, and security procedures by following established ASTM (American Society for Testing & Materials International), NEC (National Electrical Code), NSF (National Science Foundation), and OSHA as well as state and local codes
- Ensure full compliance with policies and procedures set forth within the Health, Safety & Security in the workplace and in line with the Merlin Entertainments Group Policy
Director of Service
Marriot Hotel
Teaneck, NJ
09.2019 - 04.2024
- Manage and coordinate spring cleaning schedules in guest rooms and public areas
- Take responsibility to rectify hazardous situations, reporting major areas of concern to your General Manager or designated supervisor
- Execute monthly financial obligations from self-created forecast and budget for Housekeeping
- Take immediate corrective action Briefing, coaching when necessary
- Pass on all required information and ensure clear communication with team, management and colleagues Hand outs and relevant information from meetings and briefings
- Ensure that the Team follows the uniform standard, particularly as it relates to Health and Safety Regulation shoes and rubber gloves when using certain chemical agents
- Conduct leader performance evaluations on a timely basis, including corrective action and coaching
- Has ultimate responsibility and accountability for safety training of all department employees and for the overall accident record of the department
- Submit yearly capital improvement program budget to management yearly budgets for labor and operating expenses with relation to occupancy forecast
- Completes, in a timely fashion, all schedules and monitors staffing to insure maximum service, quality, efficiency and productivity
Executive Manager of Housekeeping
Hilton Hasbrouck Heights/Meadowlands
Hasbrouck Heights, NJ
09.2017 - 09.2019
- Collect room and floor status report sheets for assigned work areas and assign rooms to housekeepers as needed
- Train housekeeping employees to achieve the Hilton/ Hersha standards of cleanliness in guests' rooms and throughout the property
- Provide exceptional guest services
- Inspect guest rooms, including VIP, vacant, occupied and check-out rooms, to ensure standards are being achieved by each employee
- Follow payroll and key procedures, participate in department meetings, and provide weekly scheduling
- Make recommendations and follow through on disciplinary actions, if needed
- Handle all lost and found items according to procedures, coordinate work orders in assigned area, and follow up on all inspections
Education
Hospitality -
Star Academy
01.2011
Certification
- CPR Certification, 2017
- Fire safety certification of New York City, 2017
- Hilton Make it Right - Leader Empowerment Training, 2017
- Starwood Service Culture trainer, 2011
Accomplishments
2011 Manager of the year.
Languages
Spanish
Native or Bilingual
Timeline
Director of Housekeeping
LEGOLAND NY
04.2024 - Current
Director of Service
Marriot Hotel
09.2019 - 04.2024
Executive Manager of Housekeeping
Hilton Hasbrouck Heights/Meadowlands
09.2017 - 09.2019
Hospitality -
Star Academy