Tracy Dunaway
Sneads,Florida
Summary
Dynamic housekeeping director with a proven track record at Liv Vacations, enhancing employee retention through effective staff management and recognition programs. Expert in inventory control and sanitation protocols, I consistently improved service quality while optimizing resource utilization. My strong communication skills foster a motivated team dedicated to exceptional guest experiences.
Overview
6
6
years of professional experience
20
20
Customer service over lifetime
Work History
Director of Housekeeping
Liv Vacations
Panama City Beach , FL
03.2021 - 08.2025
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Streamlined inventory management processes, reducing waste and ensuring consistent availability of necessary supplies.
- Established effective quality control measures, consistently monitoring performance metrics to identify areas requiring improvement or adjustment.
- Managed budget allocation for the housekeeping department, optimizing resource utilization while maintaining high-quality services.
- Implemented staff recognition programs to boost morale and acknowledge exceptional performance, contributing to a motivated and engaged workforce.
- Conducted regular inspections of guest rooms and public spaces, ensuring adherence to established cleanliness standards and addressing any issues promptly.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Placed orders for housekeeping supplies and guest toiletries.
- Increased employee performance through effective supervision and training.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Maintenance Technician
Liv Vacations
Panama City Beach , Fl
03.2020 - 03.2021
- Preventive maintenance, and safety.
- Achieved improved properties by establishing a preventive maintenance program and overseeing repair schedules.
- Worked alongside department managers to align maintenance activities with production schedules, minimizing disruptions.
- Optimized coordination of maintenance efforts to enhance operational continuity.
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed safety protocols to minimize workplace accidents.
- Installed new locks, door handles, and door closers.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Ensured smoother operations, maintaining accurate records of all maintenance activities.
Housekeeping Cleaner
Liv Vacations
Panama City Beach , Fl
03.2019 - 03.2020
- Adhered to professional house cleaning checklist.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
High School Diploma -
Sneads High School
Sneads, FL05.1987
Skills
- Guest service
- Health and safety
- Sanitation protocols
- Staff management
- Task delegation
- Scheduling
- Waste management
- Supplies inventory
- Staff meetings
- Housekeeping standards
- Laundry operations
- Cleaning practices
- Training and mentoring
- Inventory control
- Multitasking
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Customer relations
- Professional and courteous
- Data archiving
- Expense tracking
- Purchasing policies
- Document control
- Regulatory compliance
- Payroll
Timeline
Director of Housekeeping
Liv Vacations
03.2021 - 08.2025
Maintenance Technician
Liv Vacations
03.2020 - 03.2021
Housekeeping Cleaner
Liv Vacations
03.2019 - 03.2020
High School Diploma -
Sneads High School