Molli Robledo
Minneapolis,MN
Summary
Dynamic professional with leadership qualities and a strong background in customer service, honed as an Attraction Lead at Skypark at Santa's Village. Proven track record in enhancing team productivity and optimizing operations, while delivering exceptional guest experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Attraction Lead/Zipline Guide
Skypark at Santa's Village
07.2020 - Current
- Managed and allocated staff and material resources to meet efficiency goals, and high operation demand.
- Enhanced team productivity by providing ongoing training and development opportunities.
- Proactively performing updates to schedules to optimize efficacy and convenience for operations team.
- Supervised zip line operations, ensuring safety protocols were adhered to as well as tracking inspections and hours.
- Trained new operators on equipment handling and safety procedures to enhance team efficiency.
- Coordinated daily ZipLine reservations.
- Performed exemplary service to create a unique and memorable experience for park guests.
- Planned staff celebrations and parties to promote team bonding and reward staff.
Assistant Store Manager
Bohemian Village
04.2021 - 10.2024
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Trained and mentored staff on sales techniques and inventory management.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Sales Associate
Wilsons Leather
06.2019 - 06.2020
- Assisted customers in selecting products online and in-store enhancing overall shopping experience.
- Maintained product displays to ensure visual appeal and compliance with brand standards.
- Managed inventory levels, contributing to efficient stock replenishment processes.
- Processed transactions accurately using point-of-sale systems to ensure customer satisfaction.
- Participated in training sessions to enhance sales techniques and operational efficiency.
Education
Associate of Science - Social And Behavioral Sciences
Riverside City College
Riverside, CA06.2023
Associate of Science - Administration of Justice
Riverside City College
Riverside, CA06.2023
Skills
- Leadership qualities
- Skilled in organizing schedules
- Customer Service
Certification
Signature Research Level 1 Certification Training and Testing
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Bohemian Village
04.2021 - 10.2024
Attraction Lead/Zipline Guide
Skypark at Santa's Village
07.2020 - Current
Sales Associate
Wilsons Leather
06.2019 - 06.2020
Associate of Science - Administration of Justice
Riverside City College
Associate of Science - Social And Behavioral Sciences
Riverside City College