Mollie Bruhjell
Records Assistant
Saginaw,MN
Summary
Reliable Records Assistant with strong background managing document filing systems. Proven ability in organizing and categorizing paper-based and digital records for easy retrieval. Committed to providing excellent customer service and works well in both individual and team-based environments.
Overview
23
23
years of professional experience
Work History
Radiology Records Assistant
St. Luke's Hospital
08.2023 - Current
- Assist with going over daily reports as all 3 systems (PACS, Meditech, and Consulting Radiologists) are reflecting accurate entries and crossing over to the 3 systems in an accurate format.
- Contact healthcare facilities to obtain imaging and imaging reports while abiding to patient confidentiality guidelines.
- Assist with getting imaging and documents online by utilizing the Snaggit application, PDFs, and / or the features applicable in the PACS and Meditech systems..
- Assist with signing patients in for appointments at the main Radiology Desk and the Breast Center.
- Provide excellent customer care by responding to inquiries and requests for information.
- Participate in training and other learning opportunities to expand knowledge of company and position.
Patient Access Representative
Essentia Health
04.2014 - 07.2023
- Obtain information on patients' demographics, insurance, and documents required for appointment registration along with scheduling walk-in appointments
- Assist in new hire training / shadowing
- Load balance within Clinic departments at Essentia Health
- Direct patients and public to navigating the Essentia Health campus and being able to problem solve issues as they arise
- Inform IS of EPIC and non-EPIC related issues
- Perform light clerical duties such as answering phones and working together with the departments at Essentia Health.
Room Service Attendant
St. Luke's Hospital
08.2011 - 04.2014
- Answer incoming phone calls, take down patient meal orders according to diet, update diet order changes into Computrition and Easy Touch software computer systems
- Manage tray line during meal and in between meal periods, delivery of meals to patients rooms, stock department kitchen floor
- Cashier in cafeteria - ring up items to be purchased, stock items, sanitize and organize areas within cafeteria
- Assemble Disassemble food trays - deliver meals to patients rooms within hospital and clean up at the end of shift.
Flexible Spending / Health Reimbursement (FSA/HRA) Appeals
UnitedHealthCare
03.2004 - 08.2011
- Team Lead for FSA / HRA Appeals - provide guidance to team members by answering questions regarding appeals processes and claims processing per UHC policy and procedures
- Resolve appeal issues for members in order to obtain reimbursement from their FSA / HRA accounts
- Project Management Experience - Submit 3 business required documents and attend meetings with upper management in UHC in order to get the FSA / HRA Appeals Team to begin utilizing the web based browser that the Medical Appeals Team uses
- Update and expand the FSA / HRA Appeals Policy and Procedure.
Medical Claims Associate
UnitedHealthCare
01.2001 - 03.2004
- Adjustment, data entry, and review claims according to specific report guidelines
- Adjust claims according to specific report guidelines
- Data entry and claim review for Medica business.
Medical Records Clerk
St. Luke's Hospital
10.2000 - 12.2000
- File papers, charts, and deliver charts to different departments within the hospital.
Education
Medical Secretary Diploma -
Lake Superior College
Duluth, MN06.1998
High School Diploma -
Denfeld High School
Duluth, MN06.1995
Skills
- Work Planning and Prioritization
- EHR Software
- Attention to Detail
- Typing and Word Processing
- Correspondence Management
- Scanners and Copiers
- Organizational Skills
- Adaptable to change
- Documentation and Recordkeeping
- Interpersonal Communication
- Relationship Building
- Excellent written and oral communication skills
Timeline
Radiology Records Assistant
St. Luke's Hospital
08.2023 - Current
Patient Access Representative
Essentia Health
04.2014 - 07.2023
Room Service Attendant
St. Luke's Hospital
08.2011 - 04.2014
Flexible Spending / Health Reimbursement (FSA/HRA) Appeals
UnitedHealthCare
03.2004 - 08.2011
Medical Claims Associate
UnitedHealthCare
01.2001 - 03.2004
Medical Records Clerk
St. Luke's Hospital
10.2000 - 12.2000
Medical Secretary Diploma -
Lake Superior College
High School Diploma -
Denfeld High School