Mollie Jones
Production Support Analyst
Graniteville,SC
Summary
Hardworking and passionate job seeker with strong organizational skills, eager to secure an entry-level cyber security position. Ready to help the team achieve company goals.
Overview
19
19
years of professional experience
Work History
Production Support Analyst 1
ADP
Augusta
06.2018 - Current
- Responsible for research, resolution, and response to inquiries related to incoming Siebel requests
- Assign and relocate incoming Siebel service requests to the appropriate queues
- Perform trouble shooting to identify and resolve issues that occur with office systems and machines
- Process checks, employee notification letters, and correspondence mail
- Prepare and scan incoming mail to be indexed for Payroll teams
- Verify confidentiality and security, audit, print, and mail outgoing garnishment and payroll documents.
Document Coordinator
ADP
Augusta
06.2008 - 06.2018
- Reconciled COS database with Siebel for all incoming garnishments
- Coordinated the merging, printing, and mailing of earned income tax credit (EITC) letters
- Edited excel spreadsheets for EITC and W4 exemption letters
- Prepared, indexed, and scanned implementation documents into Siebel
- Alternate team member to process print queues and incoming mail, scanning, and entering COS database
- Provided support for processing checks, employee notification letters, and correspondence mail.
Assistant Manager
Advance America
Everett, WA
01.2005 - 11.2007
- Maintained up-to-date knowledge of store policies regarding payments and collections
- Assisted customers with store and product complaints
- Worked as a team member performing cashier duties
- Generated leads for sales through telephone and in person contact with customers
- Mentored employees on new products, procedures, role, and responsibilities.
Education
Bachelor of Science - Information Technology Management
American Public University System
07.2025
Skills
- Result-oriented, Meticulous, Self-directed
- Excellent communication and collaboration
- Problem identification and resolution
- Outstanding service and support
- Microsoft Office proficiency
- Siebel, COS Database, CIM Interface
Timeline
Production Support Analyst 1
ADP
06.2018 - Current
Document Coordinator
ADP
06.2008 - 06.2018
Assistant Manager
Advance America
01.2005 - 11.2007
Bachelor of Science - Information Technology Management
American Public University System