Cheri Maressa

• Previously worked at SuperValu from 1991 - 2000, worked my way up to warehouse operations supervisor.
• Scheduled and confirmed appointments for produce, dairy, meat and frozen departments
• Increased office organization by developing more efficient filing system and better communication
• Filled in for grocery and or HBC scheduling / receiving while still maintaining my own scheduling. Also filled in and assisted inbound clerical team
• Updated reports and daily logs, some of which I created, for management's use to increase production and decrease overtime
• Throughout the years cross trained for at least a dozen positions
• Entered information into system to update status reports
• Provided delay updates and information regarding cancelations and rescheduled appointments
• Worked closely with supervisors, managers, forepersons, inbound clerical team, security, yard jockeys, transportation, buyers, carriers and vendors
• Have yard jockeys put back haul trailers in doors. Pre door trailers for outbound shift, I was the only clerical person allowed to do so.
• Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
• Entered daily data in computer systems and documented office activities.
• Communicated with management to provide feedback on value and productiveness of appointment setting process.
• Answered phone with friendly greeting to create positive inbound calling experience.
• Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
• Collaborated with various departments to manage timely delivery of orders and avoid delays.
• Kept work areas neat, clean and free from debris.

• Answered emails and phones to schedule appointments, answer questions and document information
• Kept office records and files organized
• Entered and processed returns on the computer for customer credit

• Scheduled all appointments
• Provided transportation to wherever he wanted or needed to go
• Set schedules for other care givers
• Companionship
• Took care of finances
• Managed medication
• Helped with daily activities
• Kept the home clean, did the laundry and prepared meals
• Did all the shopping
• Managed the household and any issues that arose

• Companionship
• Transported client to and from doctor appointments
• Helped with daily activities
• Kept the home clean, did the laundry, prepared meals
• Grocery shopping

Business & Accounting Curriculum