Mollie Lynn Massey
Hendersonville,TN
Summary
Led initiatives to enhance customer satisfaction in high-volume restaurant settings. Developed strategies for efficient problem resolution, fostering a welcoming atmosphere. Cultivated strong relationships with guests to promote repeat business and loyalty.
Overview
5
5
years of professional experience
Work History
Server
Jonathans Grille- Chattanooga
07.2023 - Current
- Server- Greet Tables, Entertain,Take & Deliver Food orders, Cash out
Server
Safaris Brick Oven & Grille
02.2023 - Current
- Server- Greet Tables, Entertain, Take Food & Drink orders, Put in Orders, Deliver Food, Cash Out.
Host/food runner
Safaris Brick Oven & Grille
11.2020 - 02.2023
- Hosting Duties - Sat/Greeted customers, Roll silverware, Clean Tables, Manager Seating Charts.
- Food Run- Timely delivered food to customers
- Expo- Prepared food coming from kitchen to be taken by food runners and delivered to guests.
Education
HS Diploma - undefined
Beech High school
01.2023
Business
Chattanooga Community College
01.2023
Skills
- Achieved high levels of customer satisfaction through meticulous attention to detail Enhanced communication channels, resulting in improved customer service experiences Optimized cash handling accuracy, contributing to financial reliability Increased operational efficiency by mastering multi-tasking techniques Resolved customer issues promptly through innovative problem-solving approaches Maximized productivity through effective time management strategies Strengthened social perceptiveness to better serve clients Delivered outstanding hospitality, creating memorable experiences for guests
Timeline
Server
Jonathans Grille- Chattanooga
07.2023 - Current
Server
Safaris Brick Oven & Grille
02.2023 - Current
Host/food runner
Safaris Brick Oven & Grille
11.2020 - 02.2023
HS Diploma - undefined
Beech High school
Business
Chattanooga Community College