Mollie Kilgore
Oakman,AL
Summary
I have worked in finance for the last nine years of my career and have worked in many different roles. My experience ranges from a teller, to loan processing, all the way to a manager over one of the five most successful stores in a company. Within those many different roles I strive for excellence and making the customer/member feel that they are seen and handled in a way I would like to be taken care of at my financial institute. I am always on the hunt to further my knowledge and growth within the company I work for. I feel everyday is a new opportunity to learn and grow.
Overview
8
8
years of professional experience
Work History
Member Service Representative
Southern Energy Credit Union
12.2024 - Current
- Assisted members with account inquiries, ensuring prompt and accurate responses to enhance satisfaction.
- Educated members on financial products, fostering an understanding of services available for their needs.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Helped large volume of members every day with positive attitude and focus on customer satisfaction.
- Opened member accounts and provided deposit and withdrawal receipts.
- Managed daily balancing tasks reducing discrepancies in accounting records while maintaining accuracy.
- Vault Balancing
- Opening Certificate of Deposits
- Closing Members Accounts
- Helping Members with Wire Transfers
Manager
Always Money
11.2021 - 10.2024
- Led team to enhance customer service processes, improving client satisfaction and retention.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Processed Loan Applications
- Processed Title Work within the company.
- Processed Loan Payments
- Loan Closings
- Cash Handling
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Bank Teller
First National Bank of Hamilton
11.2018 - 11.2021
- Processed customer transactions efficiently while ensuring compliance with banking regulations.
- Assisted customers with account inquiries, providing accurate information and resolving issues promptly.
- Maintained cash drawer accuracy through diligent tracking of daily transactions and reconciliations.
- Collaborated with team members to enhance service delivery and improve customer experience scores.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Processed Loan Applications and closings when needed.
First State Bank Of The South
Bank Teller
06.2017 - 11.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Cash Handling
- Processing loan applications when need be.
- Safety Deposit Boxes
Education
High School Diploma -
Winfield High School
Winfield, ALSkills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Transaction processing
- Account management
- Product recommendations
- Time Management
- Multitasking
Timeline
Member Service Representative
Southern Energy Credit Union
12.2024 - Current
Manager
Always Money
11.2021 - 10.2024
Bank Teller
First National Bank of Hamilton
11.2018 - 11.2021
First State Bank Of The South
Bank Teller
06.2017 - 11.2018
High School Diploma -
Winfield High School