Professional Summary
Overview
Work History
Education
Skills
Timeline

Mollie Stephens

Massey Services
Rogers,AR
13
years of professional experience
Guest Services Associate building welcoming front-line experiences through guest engagement, complaint handling, and appointment coordination. Keeps service environments organized by maintaining inventory, using booking systems, and supporting smooth daily flow for visitors and staff. Brings calm communication and practical problem solving to busy hospitality settings.

Work History

Sales Inspector

6 Months
Massey Services | 04.2025 - 10.2025
  • Conducted inspections ensuring compliance with industry standards and regulations, enhancing safety and reliability.
  • Used consultative sales approach to understand and meet customer needs.
  • Enhanced customer satisfaction through in-depth product knowledge and engaging demonstrations tailored to client needs.
  • Educated clients on effective pest prevention and control measures, empowering them to make informed decisions.
  • Maintained accurate records of inspections and client interactions consistently.

Customer Service Representative III

7 Years 9 Months
Black Hills Energy | 06.2017 - 03.2025
  • Handled [number]% of customer inquiries during each shift by balancing service recovery, scheduling support, and account follow-up.
  • Managed payment dispute resolution processes to ensure customer satisfaction.
  • Customer complaint resolution
  • Identified and addressed unique customer needs during support interactions.
  • Created customized solutions for customers to meet their unique needs.
  • Product troubleshooting and support
  • Informed management of operational inefficiencies to improve service delivery
  • Developed and provided actionable insights based on customer feedback.
  • Multitasking in fast-paced environments

Caregiver

5 Years 11 Months
Setrek Inc | 08.2012 - 07.2018
  • Enhanced comfort and dignity through personalized care tailored to elderly clients' daily needs.
  • Established a safe, supportive environment that promoted well-being and reduced avoidable distress.
  • Remained calm while waiting for EMS assistance, maintaining steadiness during urgent situations.

Education

High School Diploma

Ellensburg High School | Ellensburg | 06-2004

Skills

Appointment scheduling
Customer service
Call center procedures
Dispute resolution
Product sales
Customer satisfaction monitoring
Client needs assessment
Service recovery
Consultative selling
Guest relations

Timeline

Sales Inspector

Massey Services
04.2025 - 10.2025Read More

Customer Service Representative III

Black Hills Energy
06.2017 - 03.2025Read More

Caregiver

Setrek Inc
08.2012 - 07.2018Read More

Ellensburg High School

High School Diploma
Read More
Mollie Stephens