Mollie Zanghi
Richmond,ME
Summary
Accomplished Department Manager at McDonald's, adept in operations management and staff training, significantly enhanced team performance and customer satisfaction. Expert in resource coordination and relationship building, demonstrated through effective team supervision and customer engagement. Proven track record in improving financial performance and minimizing expenses, leveraging skills in Excel and Word.
Overview
8
8
years of professional experience
Work History
Department Manager
McDonald's
03.2023 - Current
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Developed and managed department budget to monitor financial performance and minimize expenses.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Responsible for hiring qualified crew and training them.
- Responsible for creating weekly schedules to meet sales and profits.
- Reporting results to the team.
- Communicating effectively with both crew and management team.
- Responsible for daily deposits and taking those deposits to the bank and verifying those deposits in the system.
- Responsible for customer complaints and correcting the problem for the customer.
Technology Resource Manager
Madison County Board Of Education
09.2017 - 06.2022
- Responsible for 25-30 students while they completed computer activities on laptops.
- Created spreadsheets of all technology equipment in the school building to keep a record.
- Working on technology equipment when it was not working correctly.
- Responsible for documenting confidential information about students on infinite campus for student records.
Certified Nursing Assistant
Baptist Health Hospital Richmond
02.2017 - 09.2017
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Transported patients between rooms and appointments or testing locations.
- Documented patient information and care activities in electronic health record.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Education
Dental Assistant - Dental Assisting
Medical Career & Technical College
Richmond, KY12.2015
High School Diploma -
East Jessamine High School
Nicholasville, KY06.2011
Skills
- Resource Coordination
- QA
- Staff Management
- Team Supervision
- Basic Computer techniques
- Customer Service
- Employee Scheduling
- Excell and word
- Minor nursing
- Database Management
- Customer Engagement
- Training and Development
- Staff Hiring and Retention
- Relationship building and management
- Operations Management
- Coaching and Mentoring
- Systems and software expertise
- Goals and performance
- Rules and regulations
Timeline
Department Manager
McDonald's
03.2023 - Current
Technology Resource Manager
Madison County Board Of Education
09.2017 - 06.2022
Certified Nursing Assistant
Baptist Health Hospital Richmond
02.2017 - 09.2017
Dental Assistant - Dental Assisting
Medical Career & Technical College
High School Diploma -
East Jessamine High School