Molly Baker

• Prepared and executed diverse menu items with attention to quality and presentation.
• Maintained kitchen cleanliness and adhered to food safety standards consistently.
• Assisted in training new staff on culinary techniques and kitchen operations.
• Collaborated with team members to streamline food preparation processes.
• Monitored inventory levels, ensuring timely replenishment of ingredients and supplies.
• Responded effectively to customer feedback, adjusting recipes to accommodate preferences.
• Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
• Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
• Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
• Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
• Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.

• Delivered exceptional customer service in fast-paced café environment.
• Operated kitchen equipment safely and efficiently during peak hours.
• Collaborated with team members to streamline workflow and improve service speed.
• Trained new staff on café procedures and safety protocols.
• Monitored inventory levels to assist in stock replenishment efforts.
• Assisted in maintaining cleanliness and organization of dining area and kitchen.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
• Prepared and served various food and drink items to customer specifications in fast-paced environments.
• Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
• Developed and maintained positive relationships with customers to enhance service.
• Learned other teammates' work tasks to train as backup.
• Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.

• Facilitated exceptional customer service by assisting guests with product inquiries and locating items.
• Maintained organized sales floor through effective merchandising and inventory management practices.
• Collaborated with team members to ensure optimal stock levels and product availability.
• Trained new staff on operational procedures, enhancing team efficiency and service quality.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
• Provided prompt assistance at cash registers during peak hours, keeping lines moving efficiently and maintaining customer satisfaction levels high.
• Assisted with loss prevention efforts, identifying suspicious activity or behaviors that could lead to theft or damage of merchandise.

• Processed customer transactions efficiently, ensuring accurate cash handling and register operations.
• Assisted customers with inquiries and resolved issues to enhance overall shopping experience.
• Maintained cleanliness and organization of checkout area to promote a welcoming environment.
• Collaborated with team members to streamline checkout procedures, improving workflow efficiency.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Helped customers complete purchases, locate items, and join reward programs.
• Streamlined checkout process for increased efficiency and reduced waiting times.

• Delivered exceptional customer service by anticipating guest needs and ensuring satisfaction.
• Managed multiple tables efficiently, optimizing the dining experience for guests.
• Collaborated with kitchen staff to ensure timely and accurate order delivery.
• Maintained knowledge of menu items, including daily specials and promotions, to inform guests.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.

• Trained new servers on menu knowledge and service protocols to enhance customer satisfaction.
• Implemented best practices in food safety and sanitation, promoting a safe dining environment.
• Collaborated with management to identify training needs and streamline processes for improved performance.
• Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
• Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
• Monitored new server performance and offered continuous support throughout training period.
• Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
• Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
• Boosted restaurant revenue by equipping servers with upselling techniques and deep product knowledge.
• Reduced order errors and improved service speed by implementing hands-on training approach for POS system usage.

Acquired proficiency in diverse general office clerical responsibilities.

Operated office machines to support daily administrative tasks. Assisted in maintaining proper English grammar in written communications. Provided professional telephone etiquette to enhance customer interactions.

Responded to incoming calls, delivering accurate information and ensuring proper call direction to enhance customer service.

Executed typing of correspondence and documents across multiple formats.

Operated personal computer to efficiently manage word processing, data entry, and application tasks.

Executed comprehensive mail management tasks, including receipt, routing, sorting, and processing for optimal workflow.

Achieved accurate financial record-keeping through effective processing of checks for payments. Enhanced data integrity by entering information into corresponding accounts. Improved transaction verification through proficient arithmetic calculations.

Assisted with monthly financial transactions, ensuring accurate and prompt payments to all creditors.

Executed daily tasks involving the operation of office equipment, ensuring seamless functionality of photocopiers, facsimile machines, and personal computers.

• Executed process improvements to optimize table turnover rates during peak hours.
• Managed resolution of customer complaints to uphold a welcoming dining environment.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Bussed and reset tables to keep dining room and work areas clean.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Gained experience occasionally working private banquet parties/preparing and/or serving food and drinks at the pavilion, and/or the beverage golf cart.

• Trained and mentored new servers on menu offerings and best practices in service.
• Implemented process improvements that enhanced table turnover rates during peak hours.
• Resolved customer complaints effectively, maintaining a positive dining atmosphere.
• Assisted in inventory management, monitoring supplies to ensure seamless operations during shifts.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Entered data into computer

Set up machines to cut vinyl; loaded vinyl

Weeded vinyl, and applied to signs (such as street signs and other various)

Assisted in maintaining cleanliness by performing various tasks such as trash removal, vacuuming, and bathroom sanitation.

Performed various job functions as assigned to enhance team productivity.

Phi Theta Kappa inductee.