Molly Barton
Madison,GA
Summary
Dynamic Client Support Specialist with a proven track record at Cox Enterprises, specializing in building and growing enterprise client relationships to drive business growth and ROI through a suite of digital marketing solutions.
Overview
13
13
years of professional experience
Work History
Senior Client Support Specialist
CoxNext - Cox Enterprises
Atlanta, GA
10.2019 - 09.2025
- Managed top 30% of CoxNext revenue servicing enterprise accounts, providing exceptional customer support, and ensuring positive ROI on omni-channel digital marketing investments.
- Focused on key accounts totaling $6M in revenue annually with 80% retention rate.
- Fluent in Google marketing platforms, Facebook Business Manager, Programmatic DSPs, OTT and Email Marketing platforms.
- Collaborated with cross-functional teams such as digital strategists and third-party vendors to improve service delivery and client satisfaction.
- Analyzed client feedback to identify trends and formulate recommendations based on the client needs.
- Developed robust monthly and quarterly reports to client to highlight top line metrics and areas of improvement enabling clients to make data-driven decisions about future investments.
- Led QBRs and discussions across multiple agencies to ensure efficiency and consistency for the brand.
- Collaborated with sales team to identify potential upsell opportunities and ensure retention.
Client Support Specialist
CoxNext - Cox Enterprises
Atlanta, GA
10.2018 - 10.2019
- Migrated a high-volume book of business of small to mid-sized accounts from Kudzu, balancing scale with quality service and performance optimization.
- Managed billing and contract negotiations.
- Built strong client relationships that increased retention, spend, and progression into larger, more strategic accounts.
- Delivered consultative performance reviews, providing insights to improve campaign effectiveness and ROI.
- Partnered with internal teams to ensure seamless onboarding, execution, and ongoing client success.
Senior Account Manager / Account Manager
Kudzu.com - Cox Enterprises
Atlanta, GA
10.2012 - 10.2018
- Managed 100+ client accounts, achieving 70%+ retention through proactive relationship management and performance-driven strategy.
- Drove revenue growth through strategic upselling and cross-selling of digital marketing solutions.
- Analyzed client performance and market trends to refine strategies and improve outcomes.
- Led client presentations and performance reviews, strengthening relationships and uncovering growth opportunities.
- Implemented process improvements to increase operational efficiency and enhance client experience.
- Mentored junior team members, contributing to team performance and revenue growth.
- Exceeded sales quotas through the Resell Program, expanding adoption of digital products beyond core offerings.
Education
Bachelor of Science - Marketing
Auburn University
Auburn, ALSkills
Client relations
Maximizing Digital Marketing Results
Task Management
Relationship Building
Problem Resolution
Analyzing Analytics
Timeline
Senior Client Support Specialist
CoxNext - Cox Enterprises
10.2019 - 09.2025
Client Support Specialist
CoxNext - Cox Enterprises
10.2018 - 10.2019
Senior Account Manager / Account Manager
Kudzu.com - Cox Enterprises
10.2012 - 10.2018
Bachelor of Science - Marketing
Auburn University