Dynamic professional with extensive experience in customer service at Walgreens, recognized for exceptional cash handling and strong customer relations. Proven ability to resolve issues with patience and empathy, enhancing customer satisfaction and loyalty. Committed to maintaining a clean and organized environment while training and mentoring team members for optimal performance.
Overview
9
9
years of professional experience
Work History
Cashier
Old Navy
Waite Park, Minnesota, United States
12.2024 - Current
Processed customer transactions efficiently using point-of-sale systems.
Maintained accurate cash drawer and handled cash management tasks.
Assisted in inventory management by restocking merchandise as needed.
Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Monitored sales floor for cleanliness and organization, ensuring optimal shopping conditions.
Assisted customers with returns, refunds and resolving transaction issues.
Ensured cash drawer accuracy by counting money at shift start and end.
Managed cleaning chemicals for effective sanitation.
Shift Lead
Walgreens
Sartell, Minnesota, United States
07.2023 - 05.2025
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Took on additional shifts to support business objectives.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Conducted store opening and closing procedures.
Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Trained and mentored new employees to maximize team performance.
Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Kept employees operating productively and working on task to meet business and customer needs.
Trained new employees on company policies, procedures, and best practices
Managed cleaning chemicals with correct storage and labeling.
Employed cleaning chemicals to ensure hygiene of floors, restrooms, and all surface areas.
Direct Support Professional
Granite Care Home
Sauk Rapids, Minnesota, United States
01.2017 - 07.2023
For optimal performance. Responded to and resolved customer questions and concerns.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Maintained clean, safe, and well-organized patient environment.
Maintained detailed progress notes to monitor client achievements and concerns.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Executed proper disposal procedures for sharps containers used in medical applications.
Utilized cleaning chemicals to sanitize floors, patient rooms, and restrooms.
Managed laundry processes and chemical usage for cleaning patient garments.
Customer Service Representative/Receptionist Administrator at Brame Specialty CompanyCustomer Service Representative/Receptionist Administrator at Brame Specialty Company