Head Hostess with proven track record in enhancing guest satisfaction and operational efficiency. Expertise in managing reservations, coordinating team efforts, and delivering exceptional service. Strong communication and problem-solving skills contribute to seamless dining experiences and effective restaurant operations.
Certified Phlebotomy Technician with a proven ability to perform venipuncture and specimen handling efficiently. Demonstrated expertise in patient preparation and maintaining safety standards during procedures. Effective communicator and adept problem solver, enhancing patient interactions, and ensuring rapid resolution of concerns.
Work History
Food Service Worker
Opah Seafood Grill
Aliso Viejo, California
10.2023 - 08.2024
Ensured a welcoming atmosphere for guests through attentive greeting and seating practices.
Enhanced seating efficiency by managing reservation systems effectively.
Tracked seated guests and available seating using computer-based and mobile reservation software.
Provided timely reservation updates to guests via mobile communication and in-person discussions.
Responded to phone inquiries concerning reservations, takeout orders, and service-related questions.
Supported kitchen staff in achieving accurate order fulfillment while preparing take-out orders for quick pickups.
Processed payments accurately and efficiently using POS system.
Assisted with seating arrangements for large groups and special occasions.
Trained new hostesses on essential operational procedures and customer service standards.
Maintained cleanliness of host stand area while assisting serving staff with guest needs.
Developed long-term relationships with customers to increase opportunities for repeat business.
Phlebotomy Technician Training and Certification
Phlebotomy Training Specialists | Phlebotomy Certification
Mission Viejo, California
06.2023 - 07.2023
Utilized various collection techniques and equipment to obtain blood samples for testing and transfusion.
Conducted patient interviews and verified medical records to confirm test requisitions.
Centrifuged blood specimens to separate cells and serum, enhancing sample quality.
Adhered to healthcare regulations including HIPAA and OSHA standards at all times.
Located suitable veins for puncture using sterilized needles and vials to ensure safety.
Participated in continuing education courses to enhance phlebotomy skills and techniques.
Followed safety protocols while managing hazardous materials, including bio-hazardous waste.
Achieved NHA Phlebotomy Technician (CPT) Certification, demonstrating expertise in the field.
Education
Didactic Training And Certification - Phlebotomy
Phlebotomy Training Specialists
Mission Viejo
07-2023
High School Diploma -
Aliso Niguel High School
Aliso Viejo, CA
06-2021
Bachelor of Science - Psychology
Drexel University
Philadelphia, PA
Skills
Customer service
Team collaboration
Effective communication
Attention to detail
Relationship building
Problem solving
Time management
Interpersonal skills
Cultural awareness
Ethics and integrity
Mental health knowledge
Phlebotomy certification
Valid Driver's license
Valid Passport and Passport ID
Certification
NHA Phlebotomy Technician Certification
Affiliations
Visiting Museums and Cultural Events
Engaging in campus life and extracurricular activities at Drexel University
Psychological Research
Attending live music performances
Reading multiple forms of literature
Following and analyzing professional sports
Languages
English
Native/ Bilingual
Future Career Outlook
Current Drexel University student pursuing a B.S. in Psychology with a complementary minor in Criminal Justice. Motivated to pursue a career in Forensic Psychology, with a strong commitment to applying psychological principles within the legal and criminal justice systems. Interested in roles that integrate behavioral science with investigative, legal, or correctional processes. Long-term goals include contributing to criminal profiling, competency assessments, rehabilitation strategies, and policy development through research and applied psychological practice. Eager to continue developing expertise through graduate study and hands-on experience in psychology, forensic, and legal settings.
References
References available upon request.
Timeline
Food Service Worker
Opah Seafood Grill
10.2023 - 08.2024
Phlebotomy Technician Training and Certification
Phlebotomy Training Specialists | Phlebotomy Certification
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