Molly Cassell
Bryan,TX
Summary
Experienced in delivering exceptional customer service and administrative support, with a strong focus on excellence. Skilled in various clerical tasks and adept at handling public interactions with professionalism. Demonstrates proficiency in calendar management, data entry, and database administration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Specialist - Animal Care
Petco
05.2024 - 01.2025
- Order and receive animals as well as enter them into ledgers.
- Ensure that proper animal care and husbandry are being provided for all companion animals and aquatic life in the Pet Care Center (PCC)
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Assisted customers daily by answering questions and transferring to appropriate departments.
- Ensure our merchandising and inventory strategies are executed across the Pet Care Center with primary focus in companion animals and aquatic life
- Ensure the efficient and effective operations of the Pet Care Center in close partnership with the sales team to meet the needs of the guest and their pet/s
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Educated visitors and staff on proper animal care and handling.
- Maintained detailed records of animal care and feeding schedules to track animal care and history.
- Received incoming calls and paged individuals and departments over PA system.
Pet Sitter
I Have Pet Sit for Friends, Family, and Coworkers.
03.2024 - Current
- Exercised animals regularly with walks and rigorous play activities.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Gave animals proper attention to promote secure environment in owner's absence.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Prepared food and water following instructions from pet owners.
- Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
- Gave medication to pets following guidelines from owners.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Monitored animals for behavioral problems and signs of health issues.
Artist
None
05.2020 - Current
- Developed art and design concepts
- Created custom drawings and paintings using fine oils, acrylics, and charcoal on high-quality canvas
- Contributed to creative process through original ideas and inspiration.
- Made use of materials, such as ink, watercolors, charcoal, oil, computer software, paints, and pencils to complete unique piece for customers.
- Participated in creative brainstorming sessions to develop new ideas or improve existing ones.
- Developed art and design concepts.
- Worked with clients to understand desired outcomes and requirements.
- Utilized digital techniques to create and enhance artwork.
Volunteer Handler
Stable Spirit
04.2023 - 04.2024
- Company Overview: stable-spirit.org
- Assisted with grooming the horses
- Held the horses, as well as taught the attendees how to properly brush them
- Collaborated with veterinarians, animal caretakers and other animal experts on how best to train animals.
- Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.
- Monitored animal health, attention and behavior during training sessions.
Education
Bio-Environmental Science -
Blinn College
Bryan, TX01.2027
Biology for Science Majors II - Teamwork
Blinn College
Bryan, TX01.2024
Introduction to Anthropology - Critical Thinking
Blinn College
Bryan, TX01.2024
Government - Active Listening
Blinn College
Bryan, TX01.2024
Microsoft Office Certificate -
Vidor High School
Vidor, TX01.2023
Biology for Science Majors I - Teamwork
Blinn College
Bryan, TX01.2023
Composition - Time Management
Vidor High School
Vidor, TX01.2023
Dev Mathematics for Math - Communication
Blinn College
Vidor, TX01.2023
Math for Busi & Social Sciences I - Critical Thinking
Blinn College
Vidor, TX01.2023
Art History - Creativity
Blinn College
Vidor, TX01.2023
Skills
- Detail Oriented
- Communication
- Time Management
- Certified in Microsoft Office
- Customer service
- Flexible and adaptable
- Organizational skills
- Microsoft Word
- Returns processing
- Product restocking
- Cash register systems
- Refunds and exchanges
- Cash handling
- Document management
- Phone etiquette
- Data entry
- Spreadsheet tracking
- Telephone skills
Certification
Microsoft Office Certificate (MOC), Vidor High School, 2023, Evidence of real-world skills. A Microsoft Certification showcases a commitment to keeping pace with rapidly changing technology and positions for increased skills, efficiency, and earning potential in professional roles.
Coursework
- Biology for Science Majors II, Blinn College, 2024, Teamwork
- Introduction to Anthropology, Blinn College, 2024, Critical Thinking
- Government, Blinn College, 2024, Active Listening
- Biology for Science Majors I, Blinn College, 2023, Teamwork
- Composition, Vidor High School, 2023, Time Management
- Dev Mathematics for Math, Blinn College, 2023, Communication
- Math for Busi & Social Sciences I, Blinn College, 2023, Critical Thinking
- Art History, Blinn College, 2023, Creativity
Timeline
Operations Specialist - Animal Care
Petco
05.2024 - 01.2025
Pet Sitter
I Have Pet Sit for Friends, Family, and Coworkers.
03.2024 - Current
Volunteer Handler
Stable Spirit
04.2023 - 04.2024
Artist
None
05.2020 - Current
Bio-Environmental Science -
Blinn College
Biology for Science Majors II - Teamwork
Blinn College
Introduction to Anthropology - Critical Thinking
Blinn College
Government - Active Listening
Blinn College
Microsoft Office Certificate -
Vidor High School
Biology for Science Majors I - Teamwork
Blinn College
Composition - Time Management
Vidor High School
Dev Mathematics for Math - Communication
Blinn College
Math for Busi & Social Sciences I - Critical Thinking
Blinn College
Art History - Creativity
Blinn College
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