Molly Charland
Northborough,MA
Summary
Optimistic and personable individual enthusiastic about meeting new people. Strong presentation skills and real go-getter. Excellent public speaking skills and knowledge of history, architecture and events.
An established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service.
Overview
9
9
years of professional experience
Work History
Inside Sales and Accounts Executive
Connecticut News Media
Willimantic, CT
03.2020 - 04.2024
- Researched competitive landscape and emerging technologies to position brand in global marketplace.
- Employed proactive and collaborative approaches to strengthen relationships and manage advertiser's needs.
- Collaborated with internal teams to develop account strategy.
- Recorded accurate and efficient records in advertiser database.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Developed and executed account strategies to meet sales goals.
- Managed timely and effective replacement of damaged or missing products.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Delivered prompt service to prioritize customer needs.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Managed approximately 30 incoming calls, emails, and walk-ins from customers everyday
Youth Administrator
Connecticut Landmarks
Coventry, CT
04.2017 - 04.2024
- Fostered a sense of camaraderie amongst team members by organizing bonding events within the context of larger community service projects.
- Maintained confidentiality of children and medical conditions or issues.
- Participated in community events to promote services and engage with the public.
- Completed logs and entered data into computer systems.
- Utilized grant writing skills to secure additional program funding.
- Increased volunteer retention rates by providing continuous support and resources for personal growth.
- Offered emotional support by actively listening to children's concerns and responding empathetically while fostering their problem-solving abilities.
- Communicated positively with children and guardians.
- Managed and delegated tasks for about 20 young volunteers.
History Interpreter
Connecticut Landmarks
Coventry, CT
04.2015 - 04.2024
- Streamlined booking processes by implementing an online reservation system, resulting in reduced wait times for customers and increased efficiency for staff members.
- Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
- Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Planned and organized tours by determining routes, selecting sights and landmarks to visit, and coordinating transportation and accommodations.
- Worked closely with management staff to create new and lucrative tours.
- Collected and deposited payments from guests.
- Collaborated with local schools on educational tours that aligned with curriculum objectives, fostering community engagement and understanding of regional history.
Education
No Degree - History And Social Sciences
Eastern Connecticut State University
Willimantic, CT2020
High School Diploma -
Lyman Memorial High School
Lebanon, CT06.2016
Skills
- Customer Relations
- Sales expertise
- Point of sale operation
- Opening and closing procedures
- Processing payments
- Research and analysis
- Grant Writing
- Fundraising coordination
- Dependable and Responsible
- Strong Work Ethic
- Appointment Scheduling
Timeline
Inside Sales and Accounts Executive
Connecticut News Media
03.2020 - 04.2024
Youth Administrator
Connecticut Landmarks
04.2017 - 04.2024
History Interpreter
Connecticut Landmarks
04.2015 - 04.2024
No Degree - History And Social Sciences
Eastern Connecticut State University
High School Diploma -
Lyman Memorial High School