Summary
Overview
Work History
Education
Skills
Languages Certifications
Athletics Activities
Volunteer Experience
References
Hobbies and Interests
Timeline
Generic

Molly Darling

San Francisco,CA

Summary

I am a motivated individual with experience in customer service and sales. I am skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. I am also an effective Student committed to learning and developing skills in business, marketing, and team contribution. I am self-directed and energetic with superior performance in autonomous or collaborative environments working independently and collaborating with others on group projects.

Overview

6
6
years of professional experience

Work History

Salesperson

Shaws SF
01.2021 - Current
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Logged reports, expenses, receipts, and sales in company database.
  • Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
  • Networked within community to build and nurture successful relationships with new and long-term customers.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Built relationships with customers and community to promote long term business growth.
  • Informed customers of promotions to increase sales productivity and volume.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Negotiated prices, terms of sales and service agreements.
  • Contributed to event marketing, sales and brand promotion.

Full-time Volunteer

The Richmond Neighborhood Center
04.2020 - 06.2023
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented the organization positively and professionally while providing the community with much-needed services.
  • Guided troubled individuals with tools and resources necessary for healing.
  • Collaborated with other volunteers to create efficient sorting and distribution processes.
  • Evaluated food donation quality according to the organization's safety standards.
  • delivered meals to the elderly in the neighborhood
  • communicated and organized other volunteers

Intern

Credo Beauty
03.2018 - 04.2018
  • Worked with the management office to promote clean and animal cruelty-free products.
  • Sorted and organized merchandise.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Interacted with staff to educate them on the issues surrounding animal cruelty in the beauty industry

Education

K-4 -

St. Brendan School

5-8 -

Presidio Hill School

Honors Student -

Convent of the Sacred Heart High School

Bachelor of Science - Business Administration: Marketing

Northeastern University
Boston, MA
05.2027

Skills

  • Account Management
  • Customer Engagement
  • Cross-Selling Products and Services
  • Sales Management
  • Customer Care
  • Relationship Selling
  • Negotiation
  • Relationship Building
  • Networking
  • Research and Analysis
  • Customer Service
  • Basic Housekeeping
  • Event Organization
  • Attention to Detail
  • Complex Problem-Solving
  • Social Media Management
  • Team Development
  • Basic Mathematics
  • Energetic and Enthusiastic
  • Active Listening

Languages Certifications

  • Spanish, Beginner/Intermediate
  • Presidential Service Award for Service, 2018/19
  • International Baccalaureate Program Diploma 2021-2023

Athletics Activities

  • Dance (ballet, contemporary, Irish dance, hip-hop, jazz) - 2006-2019
  • Cross-Country - 2019-present
  • Lacrosse - spring 2020
  • Baking Club, Presidio Hill School - 2016-2019
  • Sports Medicine Club, Convent High School - 2019-2023
  • National Charity League - 2017-2023
  • Women in Tech Club -2019-2023
  • Global Women's Rights Club (founder) -2021-2023

Volunteer Experience

  • Convent of the Sacred Heart, 200+, spring 2017-present, Student Ambassador
  • St. Anne's, Serve food, deliver food to seniors, help set up and manage events
  • Hamilton Families, Work parties for families, including face painting, playing with kids, clean-up, making and delivering food
  • St. Anthony's, Food preparation for the homeless, service, waiting tables, and clean-up
  • Raphael House, Food preparation, baking, gardening
  • Randall Museum, Assisting with special events - managing children's activities and providing set up/clean up assistance
  • San Francisco AIDS Walk, Set up and tear down of the walking course in GG Park, handing out refreshments, cheer squad
  • San Francisco Food Bank and pop-ups, Package and hand out food to those in need
  • Brady Riding, Assisting with horse therapy for disabled kids
  • Glide, Food preparation for the homeless, service, waiting tables, and clean-up
  • Richmond neighborhood Center, full-time volunteer, assisted with events, managed volunteers, delivered groceries to elderly, organized stock
  • Homeless Prenatal Program, took care of children whose mothers could not, held a drive for women's products

References

Alexandra McClure, (415) 971-0091, alex.mcclure@gmail.com 


Elizabeth Moore, (415) 990-2199, liznaughtonmoore@gmail.com 


Veronica Bell, (415) 694-8507, veronicanaughton@gmail.com 


Jennifer Nelson, (650) 906-7112, jenny.nelson@entercom.com


Diana Zogaric, (310) 804-4155, diana@shawssf.com

Hobbies and Interests

  • Community engagement
  • Marketing
  • Advertising
  • Social Media
  • Photography
  • Music
  • Dance
  • Volunteering
  • Travel


Timeline

Salesperson

Shaws SF
01.2021 - Current

Full-time Volunteer

The Richmond Neighborhood Center
04.2020 - 06.2023

Intern

Credo Beauty
03.2018 - 04.2018

K-4 -

St. Brendan School

5-8 -

Presidio Hill School

Honors Student -

Convent of the Sacred Heart High School

Bachelor of Science - Business Administration: Marketing

Northeastern University

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Molly Darling