Molly Davis
Gardendale
Summary
To obtain an opportunity in a position to where I can better provide for my family
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
Work History
Accounting/Shop Clerk
Thompson Tractor
11.2023 - Current
- Posting vendor invoices, invoicing sales orders, reconciling vendor statements, open communication between Thompson and our vendors and customers, creating purchase orders, scheduling techs for their workday and taking payments
Mail Clerk
Thompson Tractor
03.2023 - 11.2023
- Picking up and delivering all inner office mail as well as any UPS/FEDEX/USPS mail for 9 buildings, maintaining the organization and sorting of all incoming, entering daily journal entries in AX, looking up PO’s and vendors in AX, making post office deliveries
Customer Service Rep III
AuctionACCESS
11.2018 - 03.2023
- Data Entry 70 WPM, Processing documents, customer service, processing payments, up to 50 phone calls a day, multi-tasking
Accounts Payable
Long Lewis Ford Lincoln
06.2017 - 10.2018
- Cash handling, entering invoices, reconciling bank statements and credit card statements, creating stock numbers for vehicles, customer service
Cashier
Lowe’s
10.2015 - 06.2017
- Customer service, phones, cash handling, credit card transactions, keeping up with inventory of products
Administrative Assistant and Inside Sales
Electrical Insulated Suppliers
08.2011 - 01.2014
- Billing and receiving, inside sales, customer service, switchboard, maintaining office and warehouse supplies, general office duties such as faxing, copying, cash handling, making appointments
Education
Degree in Applied Science - Medical Support Specialist for billing, coding and transcription
Jefferson State Community College
Advanced Diploma -
Pelham High School
05.2003
Skills
- AX
- Application Extender
- Microsoft Office (excel, powerpoint)
- Word
- SAP
- Cash handling proficiency
- Organizational Skills
- Adobe
Timeline
Accounting/Shop Clerk
Thompson Tractor
11.2023 - Current
Mail Clerk
Thompson Tractor
03.2023 - 11.2023
Customer Service Rep III
AuctionACCESS
11.2018 - 03.2023
Accounts Payable
Long Lewis Ford Lincoln
06.2017 - 10.2018
Cashier
Lowe’s
10.2015 - 06.2017
Administrative Assistant and Inside Sales
Electrical Insulated Suppliers
08.2011 - 01.2014
Advanced Diploma -
Pelham High School
Degree in Applied Science - Medical Support Specialist for billing, coding and transcription
Jefferson State Community College
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