Molly Echevarria
ROLAND,OK
Summary
Detail-oriented professional with a proven track record in recordkeeping and data management, showcasing exceptional organizational skills and attention to detail. Adept at implementing efficient systems that enhance accuracy and streamline processes while ensuring compliance with industry standards. Strong analytical abilities combined with a commitment to maintaining the confidentiality and integrity of sensitive information. Passionate about leveraging expertise to contribute to team success and drive operational excellence.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Modivcare
01.2024 - Current
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Agent
SITEL
01.2018 - 01.2024
- Provide information about the company.
- Addressed inquiries by providing necessary information.
- Assisted customers by using the providing them their account information
- Dealing with customer complaints over the phone
- Resolved over customer issues by conducting research and exploration, implementing solutions, and escalating unresolved issues to upper management.
Customer Service Representative
State Farm Insurance
07.2016 - 01.2018
- Communicated information regarding clients insurance accounts and collected payments.
- Updated profile information, including addresses and contact information.
- Added policies to an existing plan and submitted policy changes per customer request.
- Filed and submitted paperwork to keep all policy documentation current for multiple clients.
Education
Associate of Arts - undefined
Morgan Community College
Fort Morgan, COHigh School -
Bennett High School
Bennett, CO05.2001
Skills
- Customer service
- Data entry
- Technical support
- Administrative support
Timeline
Customer Service Representative
Modivcare
01.2024 - Current
Customer Service Agent
SITEL
01.2018 - 01.2024
Customer Service Representative
State Farm Insurance
07.2016 - 01.2018
Associate of Arts - undefined
Morgan Community College
High School -
Bennett High School
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