MOLLY GENTRY
Strongsville
Summary
Dynamic Store Manager with a proven track record at VS&Co, excelling in talent management, and operational excellence. Skilled in analyzing data to drive sales and enhance customer experiences, while effectively leading teams to exceed performance goals. Detail-oriented and adaptable, with strong communication and visual merchandising expertise.
Overview
12
12
years of professional experience
2011
2011
years of post-secondary education
Work History
Store Manager
Victoria's Secret PINK
Strongsville, Ohio
09.2025 - Current
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Customer Experience Manager
Victoria's Secret PINK
Strongsville
01.2025 - 09.2025
- Temporary assignment as Store Manager.
- Enforcing excellent operational standards.
- Strong communication skills.
- Workforce Management.
- Scheduling.
- Onboarding.
- Floorset mapping and execution.
- Merchandising
- Developing staff on delivering exceptional customer experiences and product knowledge through coaching.
- Analyzing store performance and improving opportunities.
- Asset protection.
Customer Experience Manager
Victoria's Secret Pink
North Olmsted
05.2022 - 01.2025
- Leading and driving sales through coaching, performance management, and selling
- Adapting to sales trends with Strategic and Analytical thinking
- Analyzing data
- Payroll Management
- Mapping, leading, and executing floorsets to maintain visual and merchandising standards
- Scheduling
- Communication with other store leaders to maintain operational excellence
- Hiring new talent and training/onboarding
- Multitasking
- Leading Self-scan Physical Inventory
Brand Operations Supervisor
Victoria's Secret Pink
North Olmsted
08.2019 - 05.2022
- Utilize company provided tools to maintain Back of House and sales floor organization and standards
- Leading sales floor and coached talent to exceed daily sales goals
- Executing floorsets and merchandising new product
- Physical Inventory
Sales & Support Generalist
Victoria's Secret Pink
Strongsville
10.2013 - 08.2019
- Drive sales through personal selling and team selling
- Held the Visual Specialist role
- Execute floorsets and maintain visual standards
- Shipment processing
- Physical Inventory
Education
Keystone High School
Lagrange, OHSkills
- Adaptable
- Analytical
- Problem Solving
- Customer Experience
- Talent Management/ Onboarding
- Detail-oriented
- Operational
- Strong written and verbal communication skills
- Merchandising
- Workforce Management
- Strong Organizational skills
- Asset Protection
Languages
German
Elementary
Timeline
Store Manager
Victoria's Secret PINK
09.2025 - Current
Customer Experience Manager
Victoria's Secret PINK
01.2025 - 09.2025
Customer Experience Manager
Victoria's Secret Pink
05.2022 - 01.2025
Brand Operations Supervisor
Victoria's Secret Pink
08.2019 - 05.2022
Sales & Support Generalist
Victoria's Secret Pink
10.2013 - 08.2019
Keystone High School