Lorena V Yanez
College Station
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth with over 5 years of excellent customer service experience. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Over the years developed strong skills in inventory management, customer service, and staff training, coupled with problem-solving and communication skills. Looking for a new opportunity to grow as an individual especially with others as a team.
Overview
5
5
years of professional experience
Work History
Store Manager
Windsor Fashions
College Station, TX
08.2023 - 01.2026
- Started off as a Co-Manager and then promoted to Store Manager
- Supervised daily store operations to ensure efficient service delivery.
- Trained and motivated team members to maintain high customer satisfaction levels.
- Implemented visual merchandising strategies to enhance product displays.
- Collaborated with district managers and different store managers to achieve sales targets and goals.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Implemented business strategies, increasing revenue, and effectively surpassing our goals as a team.
- Played a key roll in successfully managing a high volume store and prioritizing tasks to maintain excellent customer service during peak hours.
Store Manager
Papayaclothing
College Station, TX
12.2020 - 07.2023
- Supervised daily store operations to ensure efficient service.
- Trained and motivated team members to maintain high customer satisfaction.
- Managed cash control and store opening and closing procedures.
- Trained and mentored staff on customer service standards and sales.
Assistant
Hernandez Law Firm
Bryan, TX
05.2022 - 09.2022
- Assisted attorneys in case preparation by organizing documents and maintaining case files.
- Conducted legal research to support ongoing cases, ensuring accurate information.
- Coordinated client communications, scheduling appointments, and managing calendars.
Education
High School Diploma -
A&M Consalidated High School
College Station, TXSkills
- Bilingual
- Customer service
- Problem-solving
- Adaptable
- Customer relations
- Multitasking and organization
- Team development & building
- Friendly and positive
- Able to take leadership
- Meeting and exceeding goals
- Accurate money handling
- Attention to detail and quality
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
Windsor Fashions
08.2023 - 01.2026
Assistant
Hernandez Law Firm
05.2022 - 09.2022
Store Manager
Papayaclothing
12.2020 - 07.2023
High School Diploma -
A&M Consalidated High School