Shenita Bailey
Hillsboro,OR
Summary
Goal-oriented Store Manager with several years of experience in leadership roles. Dedicated with strong moral and work ethic background. Aspiring to achieve professional growth while maintaining the ability to contribute to Ace's growth and operational goals.
Overview
19
19
years of professional experience
Work History
Store Manager
ACE Cash Express Inc.
10.2020 - Current
- Currently manage a high volume store while being a team lead.
- RA Manager
- Assist backup District Manager with the team while District Manager is out of office.
- Assist with check approvals and denials.
- Interview potential employees.
- Lead conference calls.
- Assist in training classes.
- Adhere to safety and security regulations.
- Maintain high standard within Compliance - audits/internal/State
- Proactive in cash loss preventions.
- Mentor and coach to help improve team performance.
- Experience in multi-unit management.
Customer Service Associate and Store Manager
Ace Cash Express
01.2011 - 10.2020
- Cash handling.
- Check cashing.
- Auto insurance agent.
- Customer relations and problem solving.
- Customer account specialist.
Seasonal
Arkansas Highway & Transportation Department
09.2006 - 09.2010
- Worked independently and collaboratively in a team environment.
- Minute taker during staff meetings.
- Scanned archived files into system database.
- Answered and directed phone calls to the appropriate division.
- Assisted with maintaining and organizing files.
Education
Associate of Arts - General Studies
Pulaski Technical College
North Little Rock, Arkansas05-2010
Associate of Science - Gender Studies
Pulaski Technical College
North Little Rock, Arkansas05-2010
Associate of General Studies - General Studies
Pulaski Technical College
North Little Rock, Arkansas05-2010
High School Diploma -
Little Rock Central High School
Little Rock, Arkansas06-2006
Skills
- Problem-solving
- Training and coaching
- Detail oriented
- Product knowledge
- Team leadership
- Sales growth & marketing
- Reliability and punctuality
- Cash management
- Teachable
- Adaptable
Accomplishments
- Managed Consolidation store that not only retained customers but saw year over year growth.
- Always maintained above 40% NC4S.
- Average over 2.0 Card Sales per day.
- Increase in card fees up $18k from prior year.
- Store of the West August 2021.
- Store of the West October 2021.
Timeline
Store Manager
ACE Cash Express Inc.
10.2020 - Current
Customer Service Associate and Store Manager
Ace Cash Express
01.2011 - 10.2020
Seasonal
Arkansas Highway & Transportation Department
09.2006 - 09.2010
Associate of Arts - General Studies
Pulaski Technical College
Associate of Science - Gender Studies
Pulaski Technical College
Associate of General Studies - General Studies
Pulaski Technical College
High School Diploma -
Little Rock Central High School
LEADERSHIP
Currently a Co-Direct Deposit champion for the Portland district. I help drive the team to achieve direct deposit metrics that will in turn help the stores make revenue on non-check cashing transactions. I assist with solutions and talking points on how to do the enrollments. My strong suit is sharing best practices with the team on how to believe in our products so that our consumers will understand why they need our products. I have traveled to other stores to help train on direct deposits while ensuring no one on our team is constantly on dd accountability.