Molly George
Kearney,NE
Summary
Detail-oriented professional with extensive experience in customer service and office administration. Known for maintaining accurate records, ready to contribute to improved organizational performance and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Assistant Store Manager
Slumberland Furniture
Kearney, NE
05.2023 - Current
- Coordinated daily operations to enhance customer satisfaction and streamline sales processes.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Clerical Administrator
Slumberland Furniture
Kearney, NE
02.2012 - Current
- Processed customer orders and inquiries, ensuring timely resolution and satisfaction.
- Streamlined office processes by implementing efficient filing systems and organizational techniques.
- Purchased and maintained office supplies.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained filing system and organized customer documents for easy retrieval of information.
Office Support Clerk
Cash Wa
Kearney, NE
05.2010 - 11.2011
- Assisted in data entry and maintained accurate records using company software systems.
- Implemented filing system improvements, enhancing document retrieval efficiency.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Customer Service Representative
Hamilton Telecommunication
Kearney, NE
08.2006 - 05.2010
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new staff on customer service protocols and software systems.
- Managed escalated customer complaints, ensuring timely resolution and satisfaction.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Amherst Public School
Amherst, NE05-2005
Skills
- Problem-solving
- Customer service
- Inventory control
- Attention to detail
- Store opening and closing
- Microsoft Office Suite
Timeline
Assistant Store Manager
Slumberland Furniture
05.2023 - Current
Clerical Administrator
Slumberland Furniture
02.2012 - Current
Office Support Clerk
Cash Wa
05.2010 - 11.2011
Customer Service Representative
Hamilton Telecommunication
08.2006 - 05.2010
High School Diploma -
Amherst Public School