MOLLY GILLEY
North Baltimore
Summary
Organized and detail-oriented Administrative and Customer Service professional with extensive experience in office support, reception, scheduling, and client communication. Skilled at managing multi-line phone systems, coordinating schedules, and providing excellent customer service. Adaptable and dedicated, with a proven ability to support business operations efficiently.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
Roofing Company
Spring
08.2024 - 09.2025
- Managed multi-line phone system and directed calls to appropriate staff.
- Coordinated deliveries and contractor schedules in collaboration with management.
- Supported representatives with task management and follow-ups.
- Communicated with suppliers to confirm delivery timelines.
- Handled client correspondence and ensured timely responses.
Receptionist
ABC Detroit Toledo
Perrysburg
09.2015 - 01.2018
- Greeted and assisted visitors, staff, and clients in a professional manner.
- Answered high-volume phone calls and resolved inquiries efficiently.
- Provided information to visitors and directed them to the correct departments.
Customer Service Desk Associate
Lowe's
Findlay
04.2014 - 09.2015
- Assisted customers with purchases, returns, and inquiries.
- Processed credit card payments and scheduled deliveries.
- Handled multi-line phone calls with professionalism and accuracy.
Manager / Catering Lead
Crossroads Café
North Baltimore
05.2011 - 05.2014
- Opened and closed restaurant operations, including cash handling.
- Created weekly staff schedules and supervised daily workflow.
- Led catering services and ensured timely, accurate event delivery.
Head Cashier / Customer Service
Lowe's
Findlay
02.2006 - 10.2010
- Supervised cashier team performance and daily assignments.
- Resolved customer concerns and assisted with credit card applications.
- Managed cash handling, corrections, and transaction accuracy.
- Operated multi-line phone system and directed calls.
Receptionist / Veterinary Assistant
Findlay Animal Care Center
Findlay
01.2003 - 01.2006
- Assisted veterinarians and technicians in animal care and restraint.
- Scheduled appointments and managed payments for services.
- Opened and closed the facility and maintained a welcoming environment.
Education
Diploma - General Studies
North Baltimore High School
North Baltimore, OHSkills
- Office Administration & Scheduling
- Multi-line Phone Systems
- Customer Service & Client Relations
- Cash Handling & Payment Processing
- Team Leadership & Training
- Organizational & Time Management
- Reception & Front Desk Operations
- Retail Sales & Order Management
- Animal Care & Veterinary Assistance
References
- Tina Clayton. 419-348-2527
- Jeff Thrasher 832-444-1149
Timeline
Administrative Assistant
Roofing Company
08.2024 - 09.2025
Receptionist
ABC Detroit Toledo
09.2015 - 01.2018
Customer Service Desk Associate
Lowe's
04.2014 - 09.2015
Manager / Catering Lead
Crossroads Café
05.2011 - 05.2014
Head Cashier / Customer Service
Lowe's
02.2006 - 10.2010
Receptionist / Veterinary Assistant
Findlay Animal Care Center
01.2003 - 01.2006
Diploma - General Studies
North Baltimore High School