Hi, I’m
Molly Glasgow
Davidsonville,MD
Summary
Methodical Hostess with exceptional knowledge of best-in-class customer service protocols. Personable and proactive worker with history of maintaining professionalism and excellent service in busy, high traffic times. Successful at working closely with all members of the team to uphold standards of service.
Overview
6
years of professional experience
Work History
Carrols Creek Café, Annapolis, MD
Hostess
2022.03 - Current (2 years & 6 months)
Job overview
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Crab Galley, Bowie, MD
Sales Associate
2017.11 - 2021.09 (3 years & 10 months)
Job overview
- Engaged with customers to build rapport and loyalty.
- Prepared food oe for sales
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Reported on business transactions and tracked expenses for financial recordkeeping.
- Answered customer questions about products and services, helped locate order, and promoted key items.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Stellar Riding, New Freedom, PA
Camp Counselor
2014.06 - 2019.09 (5 years & 3 months)
Job overview
- Supported students needing extra assistance in learning basic tenets of horseback riding with patience and deliberation.
- Diffused potentially dangerous situations between horses and students with practices instilled through experience and repetition.
- Led horses from stables to fields and back to maintain control of animals.
- Prepared horses for riding, competitions and shows to condition animals to perform at best.
Education
The Key School , Annapolis, MD
High School Diploma
06.2019
Skills
- Front Counter Support
- Punctual and Dependable
- Guest Interaction and Customer Service
- Billing and Payment Processing
- Energetic and Outgoing
- Self-Motivated
Timeline
Hostess
Carrols Creek Café
2022.03 - Current (2 years & 6 months)
Sales Associate
Crab Galley
2017.11 - 2021.09 (3 years & 10 months)
Camp Counselor
Stellar Riding
2014.06 - 2019.09 (5 years & 3 months)
The Key School
High School Diploma
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