Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Molly Hamilton

ATLANTA,GA

Summary

Results-driven professional with substantial expertise in customer relationship management and support. Skilled at identifying and addressing customer needs to deliver tailored solutions that enhance satisfaction and loyalty. Known for exceptional team collaboration and adaptability to shifting priorities, ensuring consistent achievement of goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Success Specialist

NG Labs - Boxercraft
02.2023 - Current
  • Provided support to customers by addressing order inquiries, entering orders, assisting with payment processing, suggesting products, and resolving issues efficiently.
  • Assisted in onboarding new clients, ensuring a smooth transition and understanding of services.
  • Collaborated with accounting, production, operations, sales and warehouse teams to enhance customer experience and satisfaction levels.
  • Developed knowledge of products and decoration techniques to effectively assist customers.
  • Managed distributor websites, coordinated email campaigns, and handled site advertising to boost visibility and engagement.

Assistant Program Manager

Geiger
09.2021 - 02.2023
  • Assisted multiple Program Managers by Coordinating activities internally with the art department, web team, and other support personnel as required.
  • Duties included communicating with outside vendors and apparel decorators, ordering spec samples, sourcing new products, and creating PowerPoint presentations.
  • Provided coverage for the Program Manager to step in and work directly with sales partners and corporate contacts.


Project Manager

The Icebox
01.2019 - 05.2020
  • Worked with cross-functional teams to execute project timelines and deliverables effectively. Coordinated daily with sales reps, outside vendors, accounting, production managers and warehouse teams.
  • Established strong relationships with external vendors within the promotional products industry. Communicated daily for project deadlines, artwork approvals, and shipping information.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals. Worked on the companies largest account, Delta Airlines to manage multiple projects with event dates.
  • Assisted with purchasing and working the retail store for Delta Airlines employee pop up stores on site at Delta.

Concepts Sports

Production Artist
09.2014 - 08.2016
  • Worked effectively in fast-paced environments to design artwork for the licensed sports apparel industry.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations. Followed strict branding guidelines to create artwork to be approved by multiple licensed colleges and professional sports teams.

Education

Bachelor of Arts - Graphic Design

OCU
Oklahoma City

Skills

  • CRM software
  • Multitasking and organization
  • Microsoft Office and Teams
  • Retail Sales and Inventory Experience
  • Promotional Products Industry
  • Graphic Design
  • Adobe Suite
  • Certified Advertising Specialist (CAS)
  • Apparel Manufacturing and Production
  • Customer Service and Sales Support
  • Project Management

Certification

CAS- Certified Advertising Specialist

Timeline

Customer Success Specialist

NG Labs - Boxercraft
02.2023 - Current

Assistant Program Manager

Geiger
09.2021 - 02.2023

Project Manager

The Icebox
01.2019 - 05.2020

Concepts Sports

Production Artist
09.2014 - 08.2016

Bachelor of Arts - Graphic Design

OCU

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