Summary
Overview
Work History
Education
Skills
Timeline
Generic

Molly HIghley

Puyallup,Washington

Summary

Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Support professional with extensive experience in providing administrative and client support. Proven ability to manage multiple tasks efficiently and contribute positively to team objectives. Known for reliability and adaptability in dynamic work settings, with strong communication and organizational skills.

Overview

7
7
years of professional experience

Work History

Hospitality FOH Support Staff

McMenamins Elks Lodge
Tacoma, WA
03.2024 - Current

Managed guest inquires and concerns to enhance over all satisfaction. Table seating, bussing tables, running food, consistently accommodating guest needs.

Keeping calm during fast paced work environment.

Directing guests throughout the building for events and other bars to explore.

Trained new hire support staff.

Substitute Paraeducator

Puyallup & Sumner School District
Puyallup, WA
01.2021 - 06.2025
  • Assisted students with their learning goals in small groups, special education classrooms, and on a one-on-one basis. Took attendance, graded assignments, and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations, organized classroom materials to assist teachers in planning daily activities and instruction used behavior modeling and specialized teaching techniques to share and reinforce social skills. Assisted in AP proctoring for high school students, and worked with elementary students on reading and writing skills such as LAP, MLA, etc.

Office Assistant

College Hunks Hauling Junk and Moving
11.2022 - 09.2024
  • Oversaw day-to-day office operations as well as equipment maintenance Interacted professionally with customers by phone, email, or in person to provide information and direct them to the appropriate staff members Kept track of office supplies and inventory in a neat and orderly matter. Warehouse experience

Seasonal Stager

Fayette Ranch Zillah, WA
Zillah, WA
08.2019 - 09.2023
  • Labelled bins & kept record accordingly to create efficiency-maintained energy and enthusiasm in fast-paced environment quickly learned new skills and applied them to daily tasks.

Education

Associate of Arts - Applied Science Business Administration and Management

Pierce College
Puyallup, WA
06-2024

High School Diploma -

Puyallup High School
Puyallup, WA
01-2020

Skills

  • Customer Service
  • Problem resolution
  • Interpersonal Communication
  • Relationship Development
  • Organization
  • Adaptability

Timeline

Hospitality FOH Support Staff

McMenamins Elks Lodge
03.2024 - Current

Office Assistant

College Hunks Hauling Junk and Moving
11.2022 - 09.2024

Substitute Paraeducator

Puyallup & Sumner School District
01.2021 - 06.2025

Seasonal Stager

Fayette Ranch Zillah, WA
08.2019 - 09.2023

Associate of Arts - Applied Science Business Administration and Management

Pierce College

High School Diploma -

Puyallup High School