Molly Johnson
Clinton Township,MI
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Building, growing and developing guest relationships. As well as staff relationships.
Overview
17
17
years of professional experience
Work History
Manager
Little Bella's
Royal Oak, MI
03.2026 - Current
- Created and maintained guest relationships.
- Worked with the BOH daily to ensure seamless service.
- Led team to optimize daily operations, ensuring high-quality service delivery.
- Managed inventory levels, reducing waste through effective stock control measures.
- Implemented staff training programs to enhance customer engagement and operational efficiency.
- Developed scheduling systems to improve staff productivity and service responsiveness.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Cross-trained existing employees to maximize team agility and performance.
Dining Manager
All Seasons Senior Living
West Bloomfield, MI
09.2023 - 03.2026
- Oversaw daily dining operations, ensuring quality service and resident satisfaction.
- Developed and implemented menus in collaboration with culinary team to enhance dining experience.
- Trained and mentored staff on service standards and food safety protocols.
- Managed inventory control, optimizing supply levels while minimizing waste.
- Coordinated special events and themed dinners to engage residents and promote community involvement.
- Evaluated resident feedback to make informed adjustments to dining services.
- Collaborated with healthcare professionals to accommodate dietary restrictions effectively.
- Spearheaded successful private event planning efforts by working closely with clients to create customized menus and memorable experiences.
- Maintained an attractive dining area through diligent attention to ambiance, lighting, music selection, and table settings.
- Increased employee retention rates through proactive hiring practices, competitive compensation packages, and supportive work culture initiatives.
Head Hostess/ Sales Assistant
Eddie V's Prime Seafood & Steaks
Troy, MI
09.2021 - 09.2023
- Managed front-of-house operations to ensure exceptional guest experiences.
- Coordinated seating arrangements effectively, optimizing restaurant flow and minimizing wait times.
- Trained and mentored new host staff on service protocols and customer engagement techniques.
- Collaborated with kitchen and wait staff to enhance communication during peak service hours.
- Addressed guest inquiries and concerns promptly, fostering positive relationships and repeat business.
- Analyzed guest feedback to identify areas for improvement in service delivery standards.
- Oversaw daily host duties, ensuring adherence to company policies and maintaining high hospitality standards.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Assisted Sales Events Manager, responding to emails phone calls, and inquiries.
- Setting up parties and executing parties.
Accounts Payable Clerk
NLB
Wixom, MI
09.2021 - 06.2022
- Processed invoices accurately and timely, ensuring compliance with company policies and vendor agreements.
- Reviewed discrepancies in billing, resolving issues promptly to maintain positive vendor relationships.
- Utilized accounting software to track payments and maintain accurate financial records.
- Assisted in month-end closing processes, preparing necessary documentation for audits.
- Processed invoices accurately and timely, ensuring compliance with company policies and vendor agreements.
Funeral Assistant
Pixley Funeral Homes
Rochester, MI
06.2020 - 09.2021
- Prepared deceased individuals for viewing, adhering to industry standards and protocols.
- Managed transportation logistics for deceased individuals and family members during services.
- Maintained cleanliness and organization of the funeral home facilities, enhancing visitor experience.
- Collaborated with team members to set up service rooms, optimizing operational efficiency.
- Responded to client inquiries promptly, providing compassionate support and information on services offered.
- Supported grief counseling sessions by creating a welcoming environment for bereaved families.
- Documented service details accurately, ensuring compliance with legal and regulatory requirements.
- Supported funeral director with all facets of funeral service coordination.
- Greeted funeral guests and coordinated seating.
- Drove company vehicles to transport remains or families to services.
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
- Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
- Carried flowers to hearses or limousines for transportation to churches and places of interment.
- Provided personal assistance, emotional support and personal care to clients.
- Transferred cremated remains from temporary urns to permanent urns to release cremated remains to families.
- Transported caskets from morgue to reserved rooms to prepare caskets for viewing.
- Processed death certificate and other required paperwork.
Restaurant Manager/Sales Manager
Big Rock Chophouse
Birmingham, MI
09.2015 - 05.2020
- Led operational strategies to enhance customer service and dining experience.
- Implemented inventory management systems to optimize supply chain processes.
- Streamlined scheduling processes, reducing labor costs while maintaining service standards.
- Fostered a positive work environment through effective communication and team-building activities.
- Coordinated special events, driving increased patron engagement and revenue growth.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Managed staff schedules and maintained adequate coverage for all shifts.
Server
J. Alexander's Restaurant
West Bloomfield, MI
01.2015 - 09.2015
- Provided exceptional customer service by anticipating guest needs and promptly addressing inquiries.
- Maintained cleanliness and organization of dining area to enhance guest experience and safety protocols.
- Assisted in training new servers on menu knowledge, service standards, and restaurant procedures.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
Cook, Baker, Server
Mitchell's Fish Market
Rochester Hills, MI
06.2009 - 02.2015
- Prepared diverse seafood dishes following established recipes and presentation standards.
- Maintained cleanliness and organization of kitchen stations to ensure efficient workflow.
- Assisted in inventory management by tracking stock levels and reporting shortages.
- Collaborated with team members to optimize cooking processes and improve service speed.
- Collaborated with team to ensure timely meal service
- Implemented food safety procedures during food preparation and storage
- Trained new staff on kitchen protocols and best practices
- Streamlined cooking processes to enhance efficiency during peak hours
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Mentored junior cooks in refining culinary skills through hands-on guidance.
- Executed serving guests with vast knowledge from the kitchen
Education
High School Diploma -
Arthur Hill High School
Saginaw, MI05.2001
Skills
- Guest Relations
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
Timeline
Manager
Little Bella's
03.2026 - Current
Dining Manager
All Seasons Senior Living
09.2023 - 03.2026
Head Hostess/ Sales Assistant
Eddie V's Prime Seafood & Steaks
09.2021 - 09.2023
Accounts Payable Clerk
NLB
09.2021 - 06.2022
Funeral Assistant
Pixley Funeral Homes
06.2020 - 09.2021
Restaurant Manager/Sales Manager
Big Rock Chophouse
09.2015 - 05.2020
Server
J. Alexander's Restaurant
01.2015 - 09.2015
Cook, Baker, Server
Mitchell's Fish Market
06.2009 - 02.2015
High School Diploma -
Arthur Hill High School