Molly Jones
Medisca
Aubrey,TX
4
years of professional experience
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Business Support, Telehealth
4 Months- Served as the primary point of contact for healthcare accounts, digital telehealth providers, and compounding pharmacies, delivering high-touch customer support and workflow navigation.
- Managed end-to-end order processing, account onboarding, and data coordination within CRM platforms, maintaining high data integrity and accuracy.
- Collaborated cross-functionally with technical, sales, and scientific formulation teams to ensure clients received accurate product data and regulatory documentation.
- Troubleshot and resolved account-related issues efficiently, improving service delivery and strengthening B2B client relationships.
Lead Client Service Specialist
2 Years 7 Months- Supported monthly training and onboarding of new client service team members to reinforce consistent clinic workflow and service standards.
- Resolved escalated client concerns with calm, professional communication and practical problem-solving.
- Facilitated internal conflict resolution by clarifying concerns and maintaining a collaborative team environment.
- Handled daily clinic operations support, balancing front-desk priorities with staff needs and service flow.
- Contributed to administrative coordination, including event planning, staff support, and routine operational follow-up.
- Improved everyday workflow by supporting process updates and reinforcing consistent service execution across the team.
Client Service Specialist
8 Months- Managed daily client interactions across face-to-face, phone, email, and text channels.
- Prepared client records and appointment materials to support smooth daily workflow.
- Collaborated with pharmacies and veterinary clinics to request records, coordinate care, and process medication approvals.
- Supported pharmacy, treatment, and boarding areas while handling front desk priorities.
- Provided minor management support when needed to keep coverage steady across the clinic.
- Used data entry and Microsoft Office Suite tools to organize documentation and maintain daily task accuracy.
Registered Behavior Technician
4 Months- Implemented individualized treatment plans under BCBA supervision with accuracy and consistency.
- Built rapport with each client to strengthen engagement and support therapeutic progress.
- Maintained HIPAA-compliant confidentiality for sensitive client information and PHI.
- Applied proactive crisis prevention strategies to support client safety during sessions.
- Handled clinic upkeep and administrative tasks to support an organized treatment environment.
Education
Bachelor of Arts - Human Resources Development
- Online
- Expected graduation date: May 2027
Associate of Arts - Liberal Arts
Skills
Customer service
Written and verbal communication
Conflict resolution
Problem-solving
Time management
Leadership
Emotional intelligence
Microsoft 365 proficiency
Dependable and responsible
Multitasking Abilities
Critical thinking
Calm under pressure
Affiliations
- Society for Human Resource Management (SHRM) - Lubbock Chapter
Timeline
Business Support, Telehealth
Medisca
07.2026 - CurrentRead More
Lead Client Service Specialist
CityVet
12.2023 - 07.2026Read More
Client Service Specialist
CityVet
04.2023 - 12.2023Read More
Registered Behavior Technician
Radiant Autism Center
12.2022 - 04.2023Read More
Collin College
Associate of Arts from Liberal Arts
Read More
Texas Tech University
Bachelor of Arts from Human Resources Development
Read More