Molly Kerr
Owatonna,MN
Summary
Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Marketing and Membership Coordinator
Foremost Brewing Cooperative
07.2020 - Current
- Plan and execute special events at Foremost
- Create informative newsletters and marketing content highlighting upcoming events, resources available, and relevant industry news for distribution to members.
- Represent Foremost at community events
- Participate on community boards and committees as a Foremost representative
- Identify philanthropic opportunities in the Owatonna community
- Respond to all donation requests
- Help develop budget and list of community charities for charitable giving
- Formed strong relationships with Owatonna charitable organizations
- Maintain accurate record of all board meeting minutes
- Helped with the creation of the Cooperatives business plan
- Design and order all Foremost merchandise
- Maintain accurate member information
- Enhance event attendance through meticulous planning and promotion of engaging activities for members.
- Provide exceptional customer service to both prospective and current customers, resolving issues promptly and professionally.
Patient Access Representative Associate
Allina Health System
10.2019 - 06.2020
- Greet and welcome patients in person or by phone
- Collect demographic and insurance information
- Collect co-pay or deductibles and respond to questions regarding financial assistance programs
- Schedule and reschedule appointments
- Obtain signatures from patients as needed.
Senior Event Support Specialist
Event Support, Ticketmaster
01.2012 - 02.2017
- Maintained professional and dedicated relationships with all personal clients: Indiana Pacers, Milwaukee Bucks, St
- Louis Blues, Live Nation Indianapolis, Live Nation St
- Louis, Bankers Life Field House, Milwaukee Wave, University of North Dakota, Creighton University
- Required travel to client meetings
- Responsible for the creation and accuracy of events on Ticketmaster.com
- Comprehensive understanding of client contracts and fee structure
- Mentored employees of the Event Support department on best practices and general training
- Delegated work and load balance among Event Support Staff.
Event Support Supervisor
Event Support, Ticketmaster
10.2010 - 01.2012
- Organized and prioritized work requests for Event Support staff
- Implemented best practices
- Created and maintained employee calendars and paid time off requests
- Contributed to the creation of a detailed work-plan template, which assisted in defining positions within Ticketmaster
- Ensured all National Tour Specifications were followed
- Provided mentoring and training for all staff
- Contributed to the interview process of new hires.
Event Programmer
Event Programming Center, Ticketmaster
01.2007 - 10.2010
- Responsible for the creation and accuracy of events submitted by clients to the Event Programming Center
- Uncovered errors within client profiles for the Midwest region
- Maintained a professional demeanor in customer relations.
Education
Bachelor of Science - Music Industry
Minnesota State University, Mankato
01.2007
Skills
- Issue Resolution
- Relationships and Rapport
- Membership Processing
- Program Improvement
Timeline
Marketing and Membership Coordinator
Foremost Brewing Cooperative
07.2020 - Current
Patient Access Representative Associate
Allina Health System
10.2019 - 06.2020
Senior Event Support Specialist
Event Support, Ticketmaster
01.2012 - 02.2017
Event Support Supervisor
Event Support, Ticketmaster
10.2010 - 01.2012
Event Programmer
Event Programming Center, Ticketmaster
01.2007 - 10.2010
Bachelor of Science - Music Industry
Minnesota State University, Mankato
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