Khanh “Connie” Hoang

Plan, coordinate and assist PAWS team with meetings and events for families of cadets.

• Plan and coordinated membership outreach events to enhance engagement and awareness.
• Recruited and trained new staff members on membership processes, ensuring a seamless transition and consistent service quality for members.

• Managed daily operations, ensuring efficient workflow and adherence to clinic policies.
• Managed appointment scheduling and patient flow.
• Implemented office procedures, improving compliance.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Provided professional and courteous customer service when addressing patients inquiries or concerns via phone calls and/or email correspondence.