MOLLY KOYAMA
La Porte,IN
Summary
Results driven medical biller with several years of hands-on experience in account management, revenue generation and medical billing and coding. Accomplished in developing strategies to improve workflows and processes and actualizing procedures to enhance revenue generation. Demonstrated leadership skills guide teams towards success, optimize performance and sustain organizational success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Patient Account Specialist
Corrective Chiropractic Clinic
New Buffalo, Michigan
01.2024 - Current
- Manage all patient accounts, ensuring accurate billing and coding for services rendered
- Oversee the clinic's financial operations, including insurance verifications and payment processing
- Address patient inquiries regarding billing, benefits, and payment plans to enhance customer satisfaction
Office Manager/Bookkeeper/Administrative Assistant
Koyama Construction LLC
, Indiana
03.2010 - 09.2022
- Led office duties, scheduling and supervising inventory to reduce ad hoc work by 75%
- Developed and maintained company database management architecture, boosting consumer engagement by 40%
- Managed payroll and tax systems across five branches, saving over $10k in penalties
Live Show Administrator
Cozy Boutique LLC
Valparaiso, Indiana
12.2020 - 04.2022
- Managed customer comments and questions during live shows
- Organized and managed inventory for live shows and online systems, optimizing ordering efficiency
- Enhanced social media presence across platforms, leading to a 300% increase in leads
Inventory and Online Development Manager
Cozy Boutique LLC
Valparaiso, Indiana
02.2020 - 02.2022
- Conducted bi-annual inventory and coordinated purchasing to track revenue effectively
- Developed a website and app for merchandise sales, increasing revenue by 40%
Medical Assistant
Chicago Lake Shore Medical Associates
Chicago, Illinois
06.2006 - 06.2011
- Performed laboratory tests and assisted with patient examinations, managing up to 50 patients a day.
Administrative Assistant
03.2004 - 06.2006
- Scheduled appointments and surgeries, coordinated daily physician schedules, and managed insurance claims.
Store Manager
Rainbow Shops
Chicago, Illinois
06.2002 - 02.2004
- Supervised cash flow and financial records, ensuring compliance with safety regulations
- Managed customer service and employee training across two locations
Education
Medical Billing/Coding Certificate -
Purdue University Global
05.2024
Certificate of Medical Assisting -
Everest Community College
06.2004
Skills
- Hospital operations
- Medical Billing
- Administrative Support
- Financial Counseling
- Insurance collaboration
- Patient account management
Affiliations
- Board Secretary, Jefferson Elementary School PTA, 2015 - 2017
- Board Secretary, Coolspring Community Association, 2021-2022
- Volunteer, First Presbyterian Soup Kitchen, 2021 - present
- Service Project Committee, MOPS Community Group, 2019 - present
Certification
- CBCS NHA Credentialed #H9P4M8C2
References
References available upon request.
Timeline
Patient Account Specialist
Corrective Chiropractic Clinic
01.2024 - Current
Live Show Administrator
Cozy Boutique LLC
12.2020 - 04.2022
Inventory and Online Development Manager
Cozy Boutique LLC
02.2020 - 02.2022
Office Manager/Bookkeeper/Administrative Assistant
Koyama Construction LLC
03.2010 - 09.2022
Medical Assistant
Chicago Lake Shore Medical Associates
06.2006 - 06.2011
Administrative Assistant
03.2004 - 06.2006
Store Manager
Rainbow Shops
06.2002 - 02.2004
- CBCS NHA Credentialed #H9P4M8C2
Medical Billing/Coding Certificate -
Purdue University Global
Certificate of Medical Assisting -
Everest Community College
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