- Camping
- Adventure Travel
- I enjoy helping others and giving back to the community
- I enjoy cooking for friends and family gatherings
- Reading
- Creative Writing
Molly Krenik
St. Cloud,MN
Summary
Experienced operations leader with 10+ years of success supervising frontline teams, improving customer service, and driving day-to-day business performance. Skilled in coaching and developing employees, managing workflows, resolving customer issues, and supporting compliance-focused operations. Known for building strong team culture, using feedback and data to improve performance, and leading teams through change in fast-paced service environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
Caribou Coffee
Saint Cloud, MN
12.2021 - Current
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Led a team of 18+ employees, providing guidance, training, and support to ensure high levels of productivity and performance
- Managed inventory levels to optimize stock availability while minimizing carrying costs
- Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
- Cultivated a positive company culture that fostered teamwork, collaboration, and employee engagement
- Developed and implemented strategic plans to drive business growth and increase profitability
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
General Manager
Cloud N9ne Energy Bowls
Albertville, MN
04.2021 - 12.2021
- Directed daily operations, ensuring high-quality service and product consistency.
- Implemented training programs, enhancing team performance and customer satisfaction.
- Keep the safe balanced and filled with the proper amount of change for smooth bill exchanges.
- Communicate to new customers information about the wellness of the products we sell and explain the variety of dietary and nutritional facts of the bowls contents to better educate and boost customer satisfaction.
General Manager
Speedway Gas Station
Saint Cloud, MN
06.2014 - 03.2021
- I Provide leadership/direction for the entire store while assisting in overseeing the efficient retail operation.
- Interview and hire new candidates for the store and properly train and schedule employees to ensure all positions are staffed.
- Oversaw financial management, maintaining budget adherence and cost control measures.
- Keep up with the stores cleanliness and appearance daily.
- Maintain proper organization of all merchandise for efficient ordering.
- Responsible for handling and supporting vendors and company representatives who visit the stores to maintain inventory control and strong business relationships.
- Build strong customer relationships with spectacular customer service skills.
- Provide knowledgeable understanding of the reward program and monthly promotions to increase sales and customer satisfaction.
Education
High School Diploma -
Technical High School
Saint Cloud, MN06-2013
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Time management
- Account management
- Sales analysis
- Marketing
- P&L management
- Efficient multi-tasker
- Strong Organization
Certification
- Certified Food Protection Manager
Interests
Timeline
General Manager
Caribou Coffee
12.2021 - Current
General Manager
Cloud N9ne Energy Bowls
04.2021 - 12.2021
General Manager
Speedway Gas Station
06.2014 - 03.2021
High School Diploma -
Technical High School