Molly Mason
Lynnwood,WA
Summary
Dynamic and detail-oriented professional with a proven track record in customer service, team leadership, and operational management. Expertise in cultivating strong client relationships, supervising diverse teams, and executing administrative tasks with precision. Demonstrated ability to create efficient workflows, resolve conflicts effectively, and thrive in high-pressure environments while maintaining exceptional quality standards. Committed to leveraging leadership, organizational, and technical skills to enhance customer experiences and drive seamless business operations.
Overview
9
9
years of professional experience
Work History
Maintenance/Apartment Turnover
Waterworks
04.2025 - Current
- Executed preparation of vacant apartment units for new residents through comprehensive cleaning, painting, and repairs.
- Oversaw painting and wall touch-ups to elevate overall unit presentation. Managed fixture replacements to optimize living conditions. Enhanced unit aesthetics to ensure apartments are move-in ready.
- Executed regular upkeep of property grounds and common areas, prioritizing safety, cleanliness, and aesthetic appeal.
- Conducted thorough documentation and repair work to ensure accuracy of property records.
- Managed tracking and organization of maintenance supplies and equipment.
- Accelerated unit turnover to minimize vacancy time while upholding quality standards.
- Demonstrated self-motivation and accountability in all tasks undertaken.
- Applied critical thinking to analyze complex problems, evaluate potential solutions, and make informed decisions.
- Implemented strategic planning and prioritization techniques to manage and deliver on multiple project timelines.
- Demonstrated capacity to rapidly acquire new skills and adjust to evolving environments.
Bartender/Server
Beachhouse Bar and Grill
08.2022 - 04.2025
- Delivered exceptional service to maintain customer satisfaction in a dynamic, high-demand environment.
- Developed and maintained positive guest relationships to promote repeat business and exceptional experiences.
- Addressed customer complaints with empathy and professionalism, transforming negative experiences into positive resolutions.
- Assisted with inventory management and collaborated with team members to improve workflows.
- Monitored and reconciled cash transactions, guaranteeing accurate financial reporting at shift close.
- Managed concurrent customer team and business requirements, ensuring timely and accurate service delivery.
- Fostered a positive work environment by leading effective teamwork and communication initiatives.
- Delivered comprehensive training on menu details, customer engagement techniques, and point-of-sale operations to elevate team efficiency.
Front of House Manager/Server
Bistro 76 Café and Catering
09.2020 - 08.2022
- Supervised daily operations, ensuring exceptional service standards and customer satisfaction.
- Designed and executed inventory management systems aimed at optimizing ordering procedures and reducing waste.
- Coordinated supplier relationships to maintain consistent and punctual delivery of food and beverage products.
- Implemented digital scheduling system to enhance team communication and streamline shift planning and time-off requests.
- Executed oversight of daily financial transactions, maintaining meticulous records of cash handling, invoices, deposits, and comprehensive reporting.
- Implemented effective upselling strategies and maintained extensive knowledge of menu offerings to maximize revenue opportunities.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Led collaborative meetings to assess performance objectives, tackle operational issues, and disseminate best practices among front-of-house teams.
- Executed employee recruitment, hiring, and training processes to achieve consistent performance targets.
- Coordinated guest interactions, order fulfillment, and beverage preparation alongside management duties to enhance customer experience.
Barista Trainer/Shift Supervisor
FareStart
01.2020 - 09.2020
- Developed and implemented training programs for at-risk youth, focusing on barista and food industry skills to enhance employability.
- Oversaw daily operations, including opening and closing procedures, food preparation, and beverage crafting.
- Implemented systematic organization and cleanliness protocols to support exceptional customer service delivery.
- Evaluated and optimized quality control measures to uphold uniformity in beverage flavor and visual appeal.
- Utilized exceptional communication abilities to resolve customer problems, thereby strengthening customer loyalty.
- Implemented effective inventory control measures by tracking stock levels, initiating orders as necessary, and minimizing product waste.
- Streamlined operational workflows, improving efficiency during peak service times.
- Assessed barista knowledge and experience to create personalized training strategies that foster professional growth and skill development.
Server/Barista
Bistro 76 Café and Catering
03.2017 - 01.2020
- Oversaw inventory management to maintain optimal stock levels and ensure operational efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Operated POS system to process orders, manage billing, and oversee complimentary item distribution.
- Facilitated teamwork during peak shifts to optimize workflow and enhance guest experiences.
- Facilitated effective communication with customers to address concerns promptly and maintain strong relationships.
- Enhanced dining efficiency by strategically overseeing reservations and seating logistics.
- Performed essential daily operations to maintain cleanliness and organization of dining spaces, including bussing tables and dishwashing.
- Developed and implemented training programs for new servers to enhance menu understanding and service delivery.
Education
Associate of Arts Degree -
Seattle Central College
Seattle, WA03-2021
Skills
- Leadership and Team Management
- Training and onboarding
- Financial and Administrative Oversight
- Vendor Coordination and Inventory Management
- Conflict Resolution and Problem-Solving
- Time Management and Multi-tasking
- Employee Scheduling & Reservation Management
- Customer Service Excellence
- Office administration systems
- Point of sale system management
- Property Maintenance and Apartment Turnover
Certification
- Leadership and Management Development Training
- MAST 12 Permit
- Food Handlers Permit
Timeline
Maintenance/Apartment Turnover
Waterworks
04.2025 - Current
Bartender/Server
Beachhouse Bar and Grill
08.2022 - 04.2025
Front of House Manager/Server
Bistro 76 Café and Catering
09.2020 - 08.2022
Barista Trainer/Shift Supervisor
FareStart
01.2020 - 09.2020
Server/Barista
Bistro 76 Café and Catering
03.2017 - 01.2020
Associate of Arts Degree -
Seattle Central College