Molly Mason
Lynnwood
Summary
Results-driven professional with expertise in customer service, team leadership, and operational management. Skilled in building client relationships, supervising diverse teams, and executing administrative tasks. Known for creating efficient workflows, resolving conflicts, and thriving in high-pressure environments while maintaining quality standards. Focused on leveraging leadership and organizational skills to enhance customer experiences and optimize business operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Maintenance/Apartment Turnover
Waterworks
04.2025 - Current
- Accelerated unit turnover process to minimize vacancy time while maintaining high quality standards.
- Prepared vacant apartment units for new residents through thorough cleaning, painting, and repairs, ensuring readiness for move-in.
- Oversaw painting and wall touch-ups, managed fixture replacements, and enhanced unit aesthetics to ensure apartments met move-in standards.
- Executed regular upkeep of property grounds and common areas, prioritizing safety, cleanliness, and aesthetic appeal.
- Managed tracking and organization of maintenance supplies and equipment.
- Conducted thorough documentation and repair work to ensure accuracy of property records.
- Demonstrated capacity to rapidly acquire new skills and adjust to evolving environments.
Bartender/Server
Beachhouse Bar and Grill
08.2022 - 04.2025
- Delivered exceptional service to maintain customer satisfaction in a dynamic, high-demand environment.
- Cultivated positive guest relationships, enhancing repeat business and guest experiences.
- Addressed customer complaints with empathy and professionalism, transforming negative experiences into positive resolutions.
- Trained team on menu details, customer engagement techniques, and point-of-sale operations to boost service quality.
- Managed concurrent customer team and business requirements, ensuring timely and accurate service delivery.
- Monitored and reconciled cash transactions, guaranteeing accurate financial reporting at shift close.
- Managed inventory processes and collaborated with team to streamline workflows.
- Fostered a positive work environment by leading effective teamwork and communication initiatives.
Front of House Manager/Server
Bistro 76 Café and Catering
09.2020 - 08.2022
- Supervised daily operations, ensuring exceptional service standards and customer satisfaction.
- Acted as the main point of contact for guest inquiries, promptly addressing concerns and fostering positive rapport with clientele.
- Implemented effective upselling strategies and maintained extensive knowledge of menu offerings to maximize revenue opportunities.
- Executed oversight of daily financial transactions, maintaining meticulous records of cash handling, invoices, deposits, and comprehensive reporting.
- Implemented digital scheduling system, improving team communication and simplifying shift planning and time-off requests.
- Coordinated supplier relationships, ensuring timely and reliable delivery of food and beverage products.
- Designed and executed inventory management systems aimed at optimizing ordering procedures and reducing waste.
Barista Trainer/Shift Supervisor
FareStart
01.2020 - 09.2020
- Developed and implemented training programs for at-risk youth, focusing on barista and food industry skills to enhance employability.
- Assessed barista knowledge to develop personalized training strategies that promoted skill development.
- Oversaw daily operations, including opening and closing procedures, food preparation, and beverage crafting.
- Evaluated quality control measures to ensure consistency in beverage flavor and presentation.
- Utilized exceptional communication abilities to resolve customer problems, thereby strengthening customer loyalty.
- Established organization and cleanliness protocols to enhance customer service delivery.
- Streamlined operational workflows, improving efficiency during peak service times.
- Implemented effective inventory control measures by tracking stock levels, initiating orders as necessary, and minimizing product waste.
Server/Barista
Bistro 76 Café and Catering
03.2017 - 01.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Coordinated teamwork during peak shifts to improve workflow and elevate guest experiences.
- Facilitated effective communication with customers to address concerns promptly and maintain strong relationships.
- Operated POS system to process orders, manage billing, and oversee complimentary item distribution.
- Enhanced dining efficiency by strategically overseeing reservations and seating logistics.
- Performed essential daily operations to maintain cleanliness and organization of dining spaces, including bussing tables and dishwashing.
- Managed inventory to ensure optimal stock levels and support seamless operations.
- Created and delivered training programs for new servers to strengthen menu knowledge and service quality.
Education
Associate of Arts Degree -
Seattle Central College
Seattle, WA03-2021
Skills
- Team leadership and management
- Onboarding and training programs
- Performance assessment strategies
- Policy compliance enforcement
- Vendor relationship coordination
- Conflict mediation skills
- Effective time management
- Budget oversight and control
- Staff scheduling solutions
- Excellence in customer service
- Administrative office systems
- Point of sale operations
- Property upkeep and turnover processes
- Inventory control systems
- Quality assurance practices
- Marketing assistance strategies
- Operational restaurant management
- Financial oversight
Certification
- Leadership and Management Development Training
- MAST 12 Permit
- Food Handlers Permit
Timeline
Maintenance/Apartment Turnover
Waterworks
04.2025 - Current
Bartender/Server
Beachhouse Bar and Grill
08.2022 - 04.2025
Front of House Manager/Server
Bistro 76 Café and Catering
09.2020 - 08.2022
Barista Trainer/Shift Supervisor
FareStart
01.2020 - 09.2020
Server/Barista
Bistro 76 Café and Catering
03.2017 - 01.2020
Associate of Arts Degree -
Seattle Central College