Molly Mason
Customer Service, Management, Operations
LYNNWOOD,WA
Work Preference
Summary
Results-driven professional skilled in customer service, team leadership, and managing operations. Proven ability to build client relationships and lead diverse teams to success. Known for efficient workflows and resolving conflicts in high-pressure settings. Dedicated to enhancing customer experiences and optimizing business operations.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Maintenance/Apartment Turnover
Waterworks
04.2025 - Current
- Accelerated apartment turnover by improving cleaning, painting, and repair processes while maintaining high quality standards.
- Executed regular upkeep of property grounds and common areas, prioritizing safety, cleanliness, and aesthetic appeal.
- Managed tracking and organization of maintenance supplies and equipment.
- Conducted thorough documentation and repair work to ensure accuracy of property records.
- Demonstrated capacity to rapidly acquire new skills and adjust to evolving environments.
- Assisted property owner with medical billing tasks efficiently
Bartender/Shift Lead
Beachhouse Bar and Grill
09.2022 - 04.2025
- Delivered exceptional service to ensure customer satisfaction in high-demand settings.
- Cultivated positive guest relationships to enhance repeat business and overall experiences.
- Resolved customer complaints with empathy, transforming negative experiences into positive outcomes.
- Conducted team training on menu details and POS operations to elevate service quality.
- Managed concurrent customer and business requirements for timely, accurate service delivery.
- Monitored cash transactions, ensuring accurate financial reporting at shift close.
- Implemented inventory controls to reduce waste and maintain consistent stock levels.
- Led initiatives to create a positive, communicative work environment.
Front of House Manager
Bistro 76 Café and Catering
08.2020 - 09.2022
- Supervised daily operations to uphold exceptional service standards and customer satisfaction.
- Acted as primary contact for guest inquiries, addressing concerns promptly to foster positive rapport.
- Implemented upselling strategies while maintaining extensive knowledge of menu offerings to maximize revenue.
- Executed oversight of daily financial transactions, ensuring meticulous records of cash handling and reporting.
- Implemented digital scheduling system to improve team communication and simplify shift planning.
- Coordinated supplier relationships to ensure timely delivery of food and beverage products.
- Designed inventory management systems to optimize ordering procedures and reduce waste.
- Troubleshot POS glitches and connectivity issues to maintain uninterrupted service.
Barista Trainer/Shift Supervisor
FareStart
01.2020 - 08.2020
- Developed and executed training programs for at-risk youth, enhancing employability in food service.
- Assessed barista knowledge to create personalized training strategies promoting skill acquisition.
- Oversaw daily operations, including opening and closing procedures, food prep, and beverage crafting.
- Evaluated quality control measures to maintain consistency in beverage flavor and presentation.
- Utilized strong communication skills to resolve customer issues, boosting loyalty.
- Established cleanliness protocols to improve service delivery and customer experience.
- Streamlined workflows to enhance efficiency during peak service times.
- Implemented inventory control measures by tracking stock levels and minimizing waste.
Server/Barista
Bistro 76 Café and Catering
02.2017 - 01.2020
- Managed multiple tables efficiently while maintaining high service quality.
- Facilitated effective communication with customers to resolve concerns promptly.
- Operated POS system for order processing, billing management, and complimentary item distribution.
- Oversaw reservations and seating logistics to improve dining efficiency.
- Managed inventory levels to ensure adequate stock and support smooth operations.
- Developed training programs for new servers to enhance menu knowledge and service proficiency.
Education
Associate of Arts Degree -
Seattle Central College
Seattle, WA06-2021
Skills
Training program development
Collaborative teamwork
Customer engagement
Team leadership
Experienced in software tools
Responsive to new challenges
Microsoft Office proficiency
Certification
Leadership and Management Development Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Maintenance/Apartment Turnover
Waterworks
04.2025 - Current
Bartender/Shift Lead
Beachhouse Bar and Grill
09.2022 - 04.2025
Front of House Manager
Bistro 76 Café and Catering
08.2020 - 09.2022
Barista Trainer/Shift Supervisor
FareStart
01.2020 - 08.2020
Server/Barista
Bistro 76 Café and Catering
02.2017 - 01.2020
Associate of Arts Degree -
Seattle Central College