Molly Matthews
Senior Operations Manager
Fairfax,VA
“The function of education is to teach one to think intensively and to think critically. Intelligence plus character – that is the goal of true education.”
Martin Luther King, Jr.
Summary
Results-driven and compassionate professional with 7+ years of experience managing up to 20 direct and 400 indirect supports, within the Education Technology Industry. A determined leader with a proven track record of building connections and delivering outstanding service.
Overview
7
7
Years of leadership experience
Work History
Senior Operations Manager
K12
Herndon, VA
01.2021 - Current
- Managed Supervisors and staff services to support over 150,000 students in K12-powered schools, nationwide
- Oversaw budget goals, forecasting, and vendor performance for customer service and enrollment marketing
- Responsible for staffing budget, hiring, coaching, and implementing corrective action
- Organized and delegated activities for planned and unplanned projects, while maintaining operational integrity
Operations Manager
K12
Herndon, VA
05.2019 - 01.2021
- Implemented improved workflows for staff, which contributed to a 20% boost in efficiency, year over year
- Recognized by leadership for improving morale within teams
- Streamlined processes, through data-analysis and automation
Enrollment Services Supervisor
K12
Herndon, VA
05.2016 - 05.2019
- Earned Golden Apple Award, voted upon by the enrollment center in 2018
- Led 15 direct reports performing duties to augment four other lines of business
- Oversaw projects that involved planning, organizing, controlling, and directing activities to support the organization
- Facilitated classroom training for fifty contractors during peak season.
Education
Employee Development; Change Management
05.2018
Psychology
Skills
- Strategic Planning
- Operations Management
- Data Analysis
- Recruitment and Hiring
- Employee Development
- Performance Improvement
- Relationship Building
- Verbal and Written Communication
- Team Building and Leadership
- Operations Oversight
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Operations Manager - K12
01.2021 - Current
Operations Manager - K12
05.2019 - 01.2021
Enrollment Services Supervisor - K12
05.2016 - 05.2019
Manager Development Program - , Employee Development; Change Management
Northern Virginia Community College - , Psychology